Director, Sales Operations

Description

As our Director, Sales Operations , you will manage the performance of the sales support team to ensure on time completion of proposals including collateral development, research, and/or meeting preparation. You will evaluate sales processes and identify opportunities for sales support to streamline entire sales processes along with measuring activities' results. Ensure appropriate systems and reporting are maintained to meet the needs of the business and sales team. Oversee or secure technical experts and/or account resources to assist in the sales process and help ensure clients are provided in-depth technical & business knowledge of payment solutions. May support the incentive calculation and/or payment process.

What Part Will You Play?

• Designs, implements, and manages sales forecasting, planning and budgeting processes used within the sales organization. Establishes high levels of quality, accuracy and process consistency in planning, forecasting and budgeting approaches used in the sales organization.
• Partners with senior sales leadership to identify opportunities for sales process improvement. Facilitates successful implementation of new programs through the sales organization by ensuring a well-defined, efficient sales process is in place for launch. Fosters an organization of continuous process improvement.
• Negotiates Service Level Agreements (SLAs) for processing services for clients. Advises other on SLAs and assists as needed in negotiations acting as a Subject Matter Expert (SME) for SLAs. Advises and assist the sales team in general contract negotiations representing the company from a business perspective.
• Provides feedback and support for client presentations, demos, response to Request for Information (RFI), Response to Request for Proposal (RFP), proposal preparation, Proof of Concept (POC), solution discussions with the client and in future contract and price negotiations.
• Assists sales executive by performing delegated tasks and acts as a representative of the sales team. Participates in various corporate leadership meetings on behalf of sales, advises on performance of sales directors, and performs administrative functions such as expense report review and approval. Provides input into corporate functions such as Business Continuity (BC) / Disaster Recovery (DR) planning.
• Directs the sales activity tracking and reporting processes in an effort to ensure appropriate and meaningful metrics are captured and reported to allow executive leadership to remain informed and to maintain appropriate oversight.
• Directs the initiatives for the sales support department in implementing sales organization objectives that reflect the company's goals. Builds strong internal-company relationships with other key management personnel to ensure sales efficiencies.
• Not an exhaustive list; other duties as assigned.

What Are We Looking For in This Role?

• Bachelor's Degree
• Relevant Experience or Degree in: related field of study from an accredited university is required; however, relevant experience in lieu of a degree may be considered.
• Typically a minimum of 10 years
• Related professional experience including a minimum of 5-6 years experience in a managerial position.

What Are Our Desired Skills and Capabilities?

• KPI Analysis and Reporting
• Deal Analysis and Reporting – including win and loss analysis – why we win or lose deals
• Sales Insights and Analytics provided to the sales leaders
• Salesforce knowledge
• Price desk experience and project management experience a plus

This position is eligible to be considered for remote hiring anywhere in the USA.

#LI-Remote

About ACTIVE:

ACTIVE Network® is on a mission to make the world a more active place by connecting people to the things they love, want and need to do. Our SaaS technology platform offers intelligent and intuitive registration, secure payment processing, insightful data and services to help organizers drive increased participation and revenue while streamlining administration. We also engage over 13M participants on behalf of over 27,000 organizers through our global marketplace for activities and events. The partnerships and data insights achieved through our diverse customer base fuel innovations and allow us to deliver best-in-class solutions. The markets we serve include: Race and Events, University Athletics and Programs, Camp and Classes, Swim Programs, YMCA Management, Park & Recreation Management, and more. Founded in 1999, ACTIVE Network is headquartered in Dallas, Texas, with offices throughout North America, Europe, and Asia. We are part of Global Payments Inc.(NYSE: GPN), which has been delivering innovative payment solutions for over 50 years. For more information, please visit ACTIVEnetwork.com .

At Global Payments our vision is to be “Champions of Inclusion.” We are fully committed and focused on creating a better tomorrow in the communities in which we live and work. We aspire to ensure fair treatment, access, opportunity and advancement for all team members. We believe all team members should be able to bring their true, authentic selves to the workplace and feel accepted, engaged and understood.

Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/