Customer Account Manager, Aftermarket Tooling (Onsite)

Date Posted:

2024-07-26

Country:

United States of America

Location:

PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

Position Role Type:

Onsite

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect and integrity, are a part of our DNA.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

What You Will Do

This is a rare opportunity for you to join our extraordinary customer service team within Pratt & Whitney Tooling Support Services (TSS). TSS offers customers a complete line of aircraft engine tooling and engine ground support equipment (GSE) for aftermarket operations. Are you a self-starter who thrives in a dynamic environment? If yes, we would love to hear from you!

Key Responsibilities:

• Provides day-to-day customer operational support (quote preparation, order entry, order maintenance, etc) to ensure customer expectations are exceeded.

• Manages inbound and outbound flow of customer communications and collaborates with key departments (operations, engineering, quality, finance, etc) to resolve customer issues.

• Conducts open order book reviews and proactively provides customer status reports for orders in process.

• Partners closely with finance to resolve invoicing discrepancies that impact accounts receivable.

• Utilizes CORE operating system and supports continuous improvement activities to drive improved performance to the business.

Qualifications You Must Have

• Advanced degree and 5+ years of experience in Account Management, Business Development, Program Management, or similar client-facing role; OR Bachelor’s degree and 8+ years of relevant industry experience; OR Associate's degree and 10+ of relevant industry experience.

• 2+ years of SAP experience with a focus on creation and management of orders.

• U.S. Person (U.S. citizen, permanent resident, refugee or asylee) or eligible to obtain necessary export authorizations required.

Qualifications We Prefer

• Bachelor’s degree in STEM field.

• 1+ years of experience in Aerospace or Aftermarket industry.

• 1+ year of experience working with Microsoft Access and other Microsoft Office programs.

• Effectively communicate with customers and all levels of the organization.

• Ability to read and interpret technical data and customer requirements.

• Understanding of continuous improvement tools (CORE/ACE/SixSigma).

What is my Role Type?

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:

• Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

The salary range for this role is 96,000 USD - 200,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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