Sales Support Specialist

ECHO Incorporated is an industry leader in developing and manufacturing high-performance, professional-grade, handheld outdoor power equipment. With distributors and thousands of dealers across North and South America, ECHO is constantly anticipating the future of the outdoor power equipment industry and the need for environmental sustainability. Working for ECHO means joining a team of people who are committed to collaboration, innovation, creativity, and high-quality products that make us a globally competitive brand.

ECHO is looking for a detailed, analytical, and customer-centric Sales Support Specialist to join our dynamic and collaborative Sales Operations Team!

This is a hybrid position that will offer the flexibility of working from home and on-site at our Lake Zurich facility.

ECHO’s benefits include:

• 11 paid holidays
• Extremely affordable medical, dental, and vision insurance
• Paid PTO
• 5% 401K match
• Tuition Reimbursement

Duties/Responsibilities:

• Own and understand the complexities of customer balances related to a large, big-box retail customer.
• Research and reconcile account receivable balances related to deduction/chargeback disputes, discrepancies, and short payments promptly.
• Reconcile customer accounts regarding invoices that are past due or short-paid.
• Analyze disputes from current and past incidents to understand the root cause and develop and implement solutions to minimize and prevent future occurrences.
• Process discrepancies of pricing, allowances, discounts, damages, shortages, and RTV claims.
• Manage and respond to emails promptly, ensuring effective communication with internal and external stakeholders.
• Identify opportunities for process improvement, document processes, and collaborate across functions to implement changes as needed.
• Develop and maintain a positive rapport with various internal and external customers, ensuring the highest level of customer service through relationship building.

Job Experience/Skills:

• Prior sales support or account management experience a plus.
• Advanced knowledge of Microsoft Excel.
• Excellent verbal and written communication skills.
• Ability to problem-solve.
• Identifies opportunities for process improvements.
• Ability to work in a fast-paced environment

Education: Bachelor's Degree is preferred or equivalent experience.

Equal Opportunity Employment:

We are proud to be an equal opportunity employer and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status.

E-Verification:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.