Customer Service Representative (Bilingual - English/French)

Job Description

We are hiring!

Bilingual (English/French) Customer Service

We are seeking a motivated and energetic individual to join our team as a Bilingual Customer Representative (English / French).

The successful applicant is a multi-tasker with excellent communication skills and an upbeat attitude. They should always be willing to meet each challenge directly, be attentive and maintain a high level of accuracy in their work.

An aptitude for problem solving along with great organizational skills are essential. A working knowledge of MS Outlook, MS Word and MS Excel is required for this position. Most importantly, a Customer Service Representative should have a genuine desire to meet the needs of others.

If you are passionate about growth and making a difference, please forward your resume.

This position reports directly to the Account Manager. The successful candidate will:

· Manage the day-to-day orders

· Provide administrative support

· Communicate regularly with clients and key account representatives

· Manage the maintenance of accounts to ensure the accuracy of information in accordance with client contracts.

Please Note: The position will be based out of our HQ in Kanata.

Job Description:

· The 1st point of contact for assigned Client(s) both for order queries, general communications, product/service issues and escalations.

· Assures the timely and accurate processing of orders and tickets for assigned Client(s) within contractual turn times.

· Conducts prompt and accurate entry of data in internal systems on assigned Client(s)

· Responds to inquiries in a timely manner and ensures overall customer satisfaction.

· Tracks all orders and packages as per contract requirements.

· Places and checks orders, confirms status and updates transactions as required.

· Completes monthly inventory reports and volume analysis on assigned accounts.

· Updates Account Manager on the status of assigned Client(s).

· Follows established procedures from applicable guides and training material.

· Supports training requirements of new and current team members.

· Completes miscellaneous requests in a timely, positive manner.

· Logs all issues that occur daily for resolution and reporting.

Please note: This position is work from the office

Job Types: Full-time, Permanent

Pay: From $41,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Wellness program

Schedule:

• 8 hour shift

Work Location: In person

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