Job Description
JOBThe North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 16,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled and mentally ill, and helping poor North Carolinians achieve economic independence.About the NC Division of Information Technology: DHHS Information Technology (IT) Division provides enterprise information technology leadership and solutions to the department and their partners so that they can leverage technology, resulting ultimately in delivery of consistent, cost effective, reliable, accessible, and secure services. DHHS IT Division works with business divisions to help ensure the availability and integrity of automated information systems to meet their business goals. DHHS IT Division’s primary information technology services are Application Management, Project Management, Privacy and Security, Financial Management, Health Information Technology, Infrastructure and Service Management. Position provides a vital technical leadership role and hands-on guidance in ensuring the 24/7 availability, security, and optimal performance of complex cloud-based systems, data storage solutions, and network operations. The position requires managing the day-to-day operations of cloud-based infrastructure and services.Job responsibilities will include: • Spearhead and manage implementation and upgrade of cloud-based application infrastructure and supporting software.• Overall responsibility for Reviewing/Planning/Deploying OS, Database, and application patches/updates in a mixed platform (Windows, Linux) environment.• Expertise with cloud provider services in AWS container technologies (e.g., Kubernetes, Docker), distributed application deployment, management, and orchestration. • Champion the effective and efficient automation and orchestration of cloud infrastructure and operations leveraging various automation tools and technologies.• Ensure robust monitoring and logging solutions in place to maintain real-time visibility into infrastructure and application health.• Provide hands-on guidance and assist with troubleshoot application issues to maintain peak performance and user experience.• Lead a team of engineering staff, establishing priorities, allocating resources for effective Cloud operation and support for multiple applications.• Lead discussion with various Audit teams and implement procedure and process for various audit finding’s mitigation.• Ensure the availability and reliability of cloud infrastructure and operations for business continuity.
EXAMPLE OF DUTIES
Listed below are the knowledge, skills and abilities (KSAs) associated with the position. These KSAs, along with the minimum education and experience listed, are required in order to be deemed "eligible" for the position therefore you must provide supporting information, within the body of your application, to demonstrate your possession of each KSA listed. Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following: Demonstrated experience in information systems technical leadership activities including platform, infrastructure and database management, operations, and optimization of large-scale IT application systems on AWS Cloud. Documented experience in a technical leadership role.Documented experience leading AWS cloud-based infrastructure operation for multiple software applications; coordinate and oversee all technical evaluations, effort timelines and estimates. Proven hands-on experience in scripting languages such as Python, Bash, or PowerShell for automation tasks and managing infrastructure at scale.Extensive experience with AWS services including a deep understanding of services like EC2, S3, IAM, VPC, and RDS, as well as familiarity with more advanced offerings like Lambda, CloudFormation, and containerization.Demonstrated understanding of interpreting logs and metrics from various AWS services to identify issues and troubleshoot them.Demonstrated knowledge of AWS security best practices and compliance frameworks like SOC 2 and HIPAA.Documented experience with networking concepts like routing, subnetting, and firewalls to help design and manage secure cloud networks.Management preference will be given to applicants with experience with: DevSecOps, Cloud Saas and Paas Preferred certifications: AWS Cloud Certification (ex. Solutions Architect, SysOps Administrator, DevOps Engineer)Site Reliability Engineer Certification
SUPPLEMENTAL INFORMATION
The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates / licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard, who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.Compensation and Benefits: The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for benefits: https://oshr.nc.gov/state-employee-resources/benefits. Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript. Applicants with degrees not conferred at a United States college or university must attach verification that their degree is equivalent to a similar degree from a U.S. institution. The Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members. Transcripts, degree evaluations and cover letters may be uploaded with your application. NOTE: Applicants will be communicated with via email only for updates on the status of their application or any questions on their application. If there are any questions about this posting other than your application status, please contact HR at 919-855-4930.
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