Senior Platform Sales Engineer

Company Description

Amwell digitally empowers payers, providers and innovators, enabling an ecosystem of care that spans across in-person, virtual and automated care.

Amwell provides a leading hybrid care enablement platform in the United States and globally, connecting and enabling providers, payers, patients, and innovators to deliver greater access to more affordable, higher quality care.

Amwell believes that hybrid care delivery will transform healthcare. The company offers a single, comprehensive platform to support all digital health needs from urgent to acute and post-acute care, as well as chronic care management and healthy living.

With nearly two decades of experience, Amwell powers the hybrid care of more than 55 health plans, which collectively represent more than 90 million covered lives, and many of the nation’s largest health systems, representing over 2,000 hospitals, have access to Amwell solutions.

For more information, please visit Amwell.com.

Brief Overview:

The Senior Platform Sales Engineer is a technical SME role in R&D that enables our growth organization to achieve retention and new sales targets. This individual is in sync with Amwell’s vision & strategy, maintains expertise in AmWell’s current platform and integration capabilities, thrives in navigating ambiguous conversations and can quickly assimilate information to arrive at the best mix of Amwell solutions for a given opportunity. They excel at demonstrating the potential of our products. Using their healthcare industry expertise and details about a given prospect, they will partner with the sales team and Clinical SMEs on well-qualified opportunities and support all technical aspects of the sales cycle. Sales Engineers will lead remote and onsite technical presentations, actively listen, and advise all parties on the ideal product fit which will inform pricing proposals, contracts and potentially custom SOWs. They will be expected to think on their feet and deep dive into any product feature or technical requirement in a way their audience will understand. Working in partnership with their Technical Services teammates, Professional Services, Product, Platform, Hosting and Sales Enablement, they will be responsible for the delivery of sound and suitable solutions to new and current clients.

Core Responsibilities:

• Develop and maintain deep expertise in Amwell products inclusive of all underlying 3rd party functionality in a fast-paced, constantly evolving environment
• Create expertise in Amwell market differentiators and devise assets/talking points that highlight their benefits to audience
• Identify the need for and collaborate with Sales and PS to build out prospect-oriented, audience-oriented presentations and assets
• Self-assign all Technical Resource requests in a timely manner
• Grow and continuously improve your understanding of the digital care market, the major players, up and coming trends, and our competitors to inform and evolve our talk track with prospects
• Develop strong internal relationships and communication channels across key teams that create or touch features and capabilities you depend on
• Work cross-functionally to develop POCs for custom solutions if necessary and approved
• Author prospect feedback on technical capabilities and limitations and key decision factors by market segment in an organized way and share that with all appropriate internal teams
• Lead technical training on specific features as requested for Sales Team
• Create and nurture trusted relationships with key players at the client to increase likelihood of incremental upsells
• Assist with the setup, management and take down of Amwell booth for strategic trade shows as requested by Marketing
• Author responses to technical sections of RFPs as requested

Qualifications:

• Bachelor’s degree in Business, Health Information Management/Technology, Informatics, Computer Science, or related field or equivalent.
• 7+ years of experience in healthcare software sales, support, implementation, product design. Specific experience with digital health in the health plan, health system markets is preferred.
• 3-5 years of experience in technology, engineering, IT, or similar
• Deep understanding of sales process; Specifically selling complex integrated technology
• Experience with video technology, medical devices or healthcare interoperability and messaging standards is a plus.
• Strong relationship management experience particularly influencing others in a decision process. Comfortable operating with all levels of an organization including C-suite.
• Excels at multi-tasking and managing multiple high-priority engagements at once. Expert at organizing and prioritizing one’s own work. Comfortable working against deadlines.
• Comfortable engaging or leading sessions without having all the information on hand. Enjoys thinking on their feet. Demonstrates agility and welcomes change.
• Self-starter, curious, accountable, enjoys a healthy level of autonomy, strong work ethic, able to succeed in a fast-paced, high intensity virtual first environment
• Excellent oral and written communications skills – expert listening skills is a must. Advanced Powerpoint and presentation skills.
• Experience presenting technical and non-technical information in a clear and concise manner to all audience levels
• Expertise in formulating complex technical solutions based on client business discussions and decisions.
• Ability to research and solve complex problems or unusual challenges
• Potential work travel up to 30%

Additional information

Job Level: P3

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.

Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!

Salaried, Exempt Roles:

The typical base salary range for this position is $100,000 - $137,000. The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors. In addition to base salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission and the above range may not be an accurate representation of total compensation.

Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific salary range based on the above factors listed.

Additional Benefits

• Flexible Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Birthing parents at Amwell enjoy up to 18 weeks of paid maternity leave
• Non-birthing parents enjoy 10 weeks of paid leave
• US employees experiencing reproductive loss are eligible for up to 7 days of paid leave
• Employee Stock Purchase Program
• Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program
• Pet Insurance