Service Account Manager

Meet Meritech

Ready to Join the Hygiene Revolution?

With a 12-second wash cycle that uses 75% less water than a manual handwash (while eliminating the same 99.9% of pathogens), Meritech's CleanTech Automated Handwashing technologies are changing the hygiene game for thousands of companies in food production, packaging, entertainment, travel, and more. Our innovative technology has been developed and refined over decades by an experienced team of sanitation, food safety, and healthcare experts.

As a Service Account Manager at Meritech, you'll work closely with our Customer Success team to expand on our growing customer base by building service agreement revenue within new and existing customer accounts.

Who You Are

This role would be a great fit if you enjoy:

• Conducting customer outreach via calls and emails.
• Analyzing data to inform your future decisions.
• Playing for the team and working closely with others.
• Being flexible and adaptable to accommodate customer needs.
• Maintaining and managing customer relationships.
• Providing excellent customer service.

What We Offer

As a Meritech team member, you’ll receive:

• $55,000 - $65,000 base salary per year to start, plus bonus program, payroll every other Thursday.
• A comprehensive benefits package including Medical, Dental, Vision, Life, Disability, and 401(k) with company contributions.
• 3 weeks annually of paid-time-off and sick leave accrual, with increases based on tenure.
• Paid company holidays.

Job Requirements

Job Duties

• Achieve and sustain customer retention and satisfaction through successfully selling and renewing service agreement contracts.
• Consult with customers concerning upcoming service agreement expiration and secure contract renewals.
• Contract customers without existing service agreements to explain the benefits of a service plan and to propose a contract.
• Answer incoming service calls and create service tickets based on customer needs by following ticket creation process and protocols.
• Provide equipment referrals to Outside Sales Team
• Provide CleanTech+ referrals to Account Management Team.
• Develop and maintain customer visit schedules for Service Technicians based on the customer care needs, technician availability, and other factors.
• Maintain ongoing communication with customers, Meritech technicians, and management to ensure clear and accurate information exchange regarding scheduling, changes, and updates.
• Maintain and determine correct points of customer contact that oversee service and maintenance of Meritech's systems in our CRM.
• Other duties as assigned.

We’re looking for someone who is:

• Experienced in (or eager to learn) customer outreach and/or customer contract sales (2+ years preferred).
• A skilled multi-tasker and time manager.
• Strong attention to detail.
• Committed to delivering high-quality and accurate work.
• Flexible and adaptable in their interpersonal skills, capable of dealing with different types & preferences of customers, with positive attitude.
• Strong organizational skills & work ethic.
• Willing & able to travel, up to 15% of the time.
• Experienced at analyzing data to find helpful & relevant information to inform business decisions.
• Excellent with verbal and written communication to clearly communicate with customers (proficient in English reading, writing, and basic mathematics - high school diploma or GED equivalent level).
• Proficient in Microsoft Office Suite, and preferably experienced in Salesforce or similar.
• Able to regularly perform the following physical requirements, with or without accommodations:

• Frequently: Ability to utilize basic office equipment such as computer, keyboard, printer, phones.

• Frequently: Communicate via phone call, email, chat, and other methods with customers, internal staff, and others.
• Frequently: Prolonged periods working at a desk and/or computer.
• Occasionally: Must be able to lift up to 15 pounds at a time.

Meritech Employee Management, Inc. is an equal opportunity employer. In accordance with anti-discrimination law, no employee or applicant will be denied equal opportunity because of race, color, sex, national origin, religion, age, disability, pregnancy, sexual orientation, gender identity, genetic information, retaliation, or any other non-merit-based factor.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without advanced notice.

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