Account Manager

Job Description

Company Overview:

Established in 1973, Dynatech International is a Commercial and Defense supply chain company providing long term, complex procurement, engine overhaul, rotable and repair management services, manufacturing, and kitting solutions across land, air, sea, and space programs. Dynatech’s proprietary database, the Defense Logistics Management System (DLMS®), empowers us to mitigate supply chain risk, and provide quality supply chain solutions in a cost-effective manner that enhances operational readiness for over 2,000 weapons systems and platforms.

Position Description:

The Account Manager will provide leadership, management, and oversight for all company activities related to supporting one or more customer accounts. Establishes and nurtures close working relationships with key personnel within the customers' purchasing and program support departments. Takes an active role in coordinating, controlling and monitoring the company's delivery of purchased items to the customers. Spearheads the organic growth of revenue and margin for the assigned accounts.

Key Responsibilities:

• Receives and processes RFQs from the customer accounts across multiple media, to include web-based portals and emails.
• Completes market research and analyses to identify potential sources to satisfy RFQ items; updates the results in the sourcing database
• Establishes the estimated value and desired priority for all RFQs and RFQ items, and coordinates the value and priority with the Sourcing Dept.
• Requests and coordinates final sourcing of RFQ items with the Sourcing Dept.
• Tracks the status and progress for sourcing efforts to ensure as many RFQ items as possible are effectively sourced.
• Provides feedback to the Sourcing Dept when sourcing activities are not effective or timely.
• Coordinates resolution of perceived sourcing problems that might impede timely quoting.
• Prepares draft quote packages, including any required Basis of Estimate and Cash Flow Sheet
• Coordinates the review and approval of quote packages, including any required Cash Flow Sheets.
• Submits timely and compliant quotes to customers' RFQs after appropriate approval.
• Receives and resolves questions or concerns raised by customer buyers related to submitted quotes.
• Follows up with customer buyers to track progress on assessment and award of submitted quotes.
• On successful award for submitted quotes, receives the Customer's Purchase Order (CPO) and initiates a Sales Order (SO).
• Coordinates with the Sourcing and Contracts Depts to process Sales Orders.
• Upon request of the Sourcing and Contracts Depts, provides feedback and coordination with the Customers' Buyers for any identified issues with the Purchase Order or Purchase Order fulfillment.
• Coordinates with the Logistics Dept and Quality Control (QC) for drop shipments.
• Provides Customer Buyers with timely and accurate status of all open purchase orders, including any customer requested/provided standard reports and webpage portals.
• Initiates and processes all Customer-unique and required shipping forms/labels and provides these to the Logistics Dept for shipment of items to the customer.
• Participates in continuous process improvement initiatives to enhance the effectiveness and efficiency of account management and delivery fulfilment.
• Receives and reviews Supplier Performance Rating information provided by customers; completes root-cause analysis of deficient performance; coordinates with the customer to update/correct the ratings when appropriate
• Creates and analyzes standard, ad hoc, and bespoke reports to document and enhance account management efforts
• Supports Program Management Reviews (PMRs): collects data, prepares presentations, and briefs results
• Establishes new customer accounts in the DLMS system; collects and inputs organization and buyer information, negotiates and coordinates all relevant terms & conditions; coordinates with Contracts and Finance to ensure all required contractual and financial records and information are loaded and correct.
• Directs and coordinates the completion of supporting tasks by other personnel allocated to the assigned account management team.

Experience, Knowledge, and Skill Requirements:

• Proven experience as an Account Manager, Key Account Manager, Sales Account Manager, or a similar role.

• Bachelor’s degree in Business, Marketing, or a related field preferred.

• Strong ability to build and manage customer relationships at all levels.

• Excellent communication, negotiation, and presentation skills.

• Knowledge of Microsoft Office

• Strong problem-solving skills and ability to handle complex customer issues.

• Experience in Defense/Aerospace industry preferred

• Demonstrated ability to meet and exceed sales targets.

• Experience in forecasting and tracking key account metrics.

• Ability to work effectively in a team-oriented, collaborative environment.

• Strong analytical skills and business acumen.

• Proactive, self-motivated, and results-driven approach.

We offer a comprehensive benefits package which includes health, dental, vision, & life insurance, and 401k Retirement plan.

Equal Opportunity Employer - Vet/Disability -Drug-Free Workplac

Job Type: Full-time

Pay: $55.00 - $90.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus opportunities

Ability to Commute:

• Palm Bay, FL 32905 (Required)

Ability to Relocate:

• Palm Bay, FL 32905: Relocate before starting work (Required)

Work Location: In person

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