Job Description
Who We Are:Surf City U.S.A.'s hotel and spa is a modern oasis with an unrivaled sense of clean coastal style. Set adjacent to the chic shops of Pacific City, steps from the Pacific Ocean, and a short stroll from the iconic Huntington Beach pier, Paséa Hotel & Spa is one of the most desired Orange County accommodations. The property features 250 luxurious guest rooms with unparalleled ocean views, a Balinese inspired spa, a boutique café, as well as two pools, a hot tub, full-service restaurant, and rooftop lounge all with breathtaking ocean views. At this property, you will be part of a team that values being proactive with guests and giving them a memorable experience for every stay.
Are you ready to take your career to the next level? Let’ Apply Today!
Company Description:
Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long-term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.
Our Guiding Principles:
Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment
Job Description
What You Will Accomplish
- Actively connect and establish relationships with Luxury Leisure agencies, must have knowledge of Luxury Leisure Consortia's. As well as utilize network to connect and grow partnership with Travel managers and all travel segment related contacts.
- Actively solicit new business opportunities through prospecting - Business Travel managers, Travel Agencies, and all related groups to the travel segment.
- Develops Long term Relationship with clients or potential clients with verbal and written communications and excellent customer service.
- Familiarization and experience with Key Business Travel and Travel industry tradeshows.
- Familiarization and experience in participation with Travel industry Organization chapters.
- Analyze requirements of business opportunities, research and maintain knowledge of market trends, competition, and customers.
- knowledge and accuracy in RFPs - and all RFP platforms.
- Significant knowledge of Industry reporting systems and analytics.
- Some Revenue knowledge - rate loading, rate maximization, revenue strategy, reporting.
- Participates in Weekly Revenue management meetings and able to communicate strategy and needs to Revenue Director.
- Must be able to host FAM trips annually and client education events/travel.
- Must have exceptional attention to detail and follow up skills to create client loyalty and confidence.
- Ability to train and educate property team on the expectations and process of the Travel Industry Segment.
- Effectively communicate with the Director of Sales and Corporate Director of Transient sales on updates for Business Travel and Travel Industry progress and ways to maximize revenue.
- Ability to negotiate contracts and business to further maximize revenue and ensure client retention and loyalty.
- Must have entrepreneurial mind set and be able to take initiative to capture business and maximize profits for the hotel.
- Ability to work with Outside Hotel Partners and sell in a collective manner.
- Familiar with marketing promotions and industry initiatives to drive client education and incentives.
- Able to communicate and work as part of a Team.
- At least 1-3 years of Business Travel knowledge
- At least 1-3 years of Luxury Leisure sales
- At least 1-3 years with Wholesale/FIT segment
- At least 1-3 years in Corporate Consortia Segment
- Progressive sales experience in similar organization. Two years as a supervisor/manager in similar setting desired.
- Possess solid knowledge of hotel service standards, guest relations and etiquette. Ability and experience in successfully leading and coordinating staff in a high volume, time sensitive environment. Requires ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations and provides a high level of guest satisfaction.
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
This policy applies to all terms and conditions of employment including recruiting, hiring,
placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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