Job Description

Tierra Sol Ceramic Tile is a leading floor and wall covering distribution company with a strong commitment to innovation, sustainability, and excellence. We are dedicated to providing high-quality products to our customers while fostering a culture of continuous improvement and employee development. As we continue to expand our operations nationwide, we are seeking a Showroom/Customer Service Representative to provide excellent customer service to our internal & external customers and to promote inside sales from our Burnaby showroom.

Key Duties:

Answer all incoming phone calls.
Responding to all emailed inquiries/orders in a timely manner.
Meet and exceed customers’ expectations at all times by resolving issues as quickly and efficiently as possible.
Positively support the company with productive input on issues and problem resolution.
Provide detailed follow-up on all orders ensuring that the customer receives updates where applicable (ETA’s etc.).
Ensure all orders are entered/updated accurately and provide detailed notes where applicable.
Assist the sales team with monthly follow-up on orders to ensure orders stay current and updated.
Helping all customers with their selections in the showroom and providing them with samples.
Entering all customers information into a shared excel showroom tracker.
Maintaining and updating showroom display boards.
Maintaining sample inventory and staying on top of sample replenishment.
Assist sales with sample ship outs/customer inquiries.
Maintaining and promoting clearance areas.

Qualifications:

High School Diploma
Customer service/call center experience, preferably in a distribution environment
Order/data entry
Showroom assistance/design background would be an asset
Strong oral & written communication
Strong computer skills: Microsoft Office (Word/Power-point/Excel) and Outlook.
Ability to multi-task and maintain staying organized.
High attention to detail
Strong listening and telephone skills
Ability to problem-solve and prioritize in a fast-paced environments

This position is permanent and will offer competitive wages and a comprehensive benefit package upon completion of a 3-month probation period. Hours are 8:00am – 4:30pm, Monday – Friday (some Saturdays potentially when required). We are looking forward to receiving your application!

Tierra Sol Ceramic Tile is an equal opportunity employer and welcomes candidates from all backgrounds to apply. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: From $21.00 per hour

Schedule: