Job Description

Job Type: Full time

We are looking for a proactive and effective communicator to join our Account Management team, bringing expertise in Amazon Central and FBA. The ideal candidate is an innovative problem solver and a collaborative team player, eager to work with colleagues to develop creative solutions and drive the overall success of our company.

About us:

At Diamond Fulfillment Solutions we provide clients with the ultimate brand and customer service experience through completely customizable fulfillment services. We are committed to creating a positive and cooperative workplace where everyone can learn and grow.

Position Overview

As an Account Manager, you will address day-to-day client needs while also managing various client projects, acting as the primary liaison between customers and all internal departments. This role encompasses diverse responsibilities essential for ensuring seamless client operations.

Responsibilities include but are not limited to

Navigate and utilize Amazon Vendor Central effectively
Build and maintain strong client relationships founded on service, trust, transparency, and ongoing communication
Oversee day-to-day operations and workflows for a diverse portfolio of accounts
Develop and implements account-specific strategies to enhance service quality
Monitor performance metrics and customer feedback to identify opportunities for improvement
Address client inquiries and provide informed recommendations
Create and document client programs, processes, and procedures
Manage administrative settings in the web order portal and communicate changes to the development team, overseeing item setup and image imports
Identify and troubleshoot potential issues, proactively implementing procedures to mitigate future problems
Attend internal and external client meetings, conducting regular business reviews to boost client engagement
Ensure timely invoicing for clients

Qualifications and Characteristics

Experience with Amazon FBA and Vendor Central
Excellent interpersonal skills with the ability to build strong relationships
Strong problem-solving skills to navigate challenges effectively
Demonstrates an Account Ownership mindset, overseeing project work and collaborating across all levels of the organization
Well-organized and capable of multi-tasking, meet project deadlines, and manage multiple accounts simultaneously
Quick learner who adapts to changing needs in a dynamic environment
Ability to work independently with little supervision, as well as collaboratively within a team
Proficient in Microsoft Office; experience with Outlook, Teams, and Salesforce is a plus
2-5 years of experience in 3PL fulfillment, mailing, e-commerce and/or the promotional industry
Bachelor’s Degree preferred, but not required

If you are a proactive, detail-oriented professional with a passion for account management and a desire to make a meaningful impact, we encourage you to apply and join our dynamic team!

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits: