Inside Sales Support Specialist

JOB SUMMARY:

The primary role of the Inside Sales Support Specialist is to provide front-line support for our existing customers and to ensure that all requests and orders are processed in a timely manner. This includes responding to customer inquiries while also assisting in managing customer accounts by performing administrative tasks such as researching new products, tracking orders and investigating problems. The Inside Sales Support Specialist will often interact with other departments within the company in order to address customer inquiries as well as to assist in the coordination of new product sales and/or service installations.

DUTIES / RESPONSIBILITIES:

• Processing new sales leads
• Managing the correspondence between the sales team and their clients
• Monitoring customer accounts
• Providing data and reports to help the sales team
• Keeping track of sales targets
• Answering phone calls
• Scheduling deliveries and/or installations
• Provide product information to meet client needs
• Following up on all inquiries

REQUIREMENTS: (Education, Experience, Skills, Abilities)

• Associates degree
• Minimum of 5 years sales or inside sales support experience

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of the job.

While performing the duties of this job, the employee is regularly required to talk and hear. Required to frequently sit, stand, walk, use hands to finger, handle or feel, and reach with hands and arms.

The employee is occasionally required to lift and/or move 50+ pounds, sit; stoop, bend and kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines, etc.

This is a full-time position. Days and hours or work are Monday through Friday, 8:00 am to 5:00 pm, occasional overtime required. May require participation in Industry trade shows (2-3 time per year).

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Employee for this job. Duties, responsibilities and activities may change at any time with or without notice.