Service Manager

We are seeking an EXPERIENCED Automotive Service Manager to join our team. As an Automotive Service Manager, you will be responsible for overseeing the daily operations of our automotive service department. This includes managing a team of service technicians, ensuring excellent customer service, and maximizing profitability Duties:

• Manage and supervise a team of service technicians, providing guidance and support as needed
• Schedule and prioritize service appointments to ensure efficient workflow
• Ensure that all repairs and maintenance are performed accurately and in a timely manner
• Monitor and control inventory levels of parts and supplies
• Collaborate with the sales team to upsell additional services or products to customers
• Maintain a high level of customer satisfaction by addressing any concerns or issues promptly
• Oversee the service writing process, including accurate documentation of services performed and associated costs
• Stay up-to-date with industry trends and advancements in automotive technology Experience:
• Previous experience in automotive service management or a similar role is required
• Strong knowledge of vehicle maintenance and repair procedures
• Familiarity with dealership operations and processes - Proficient in brake repair, tire service, air brake systems, and other automotive services
• Excellent customer service skills with the ability to build rapport with customers
• Strong leadership abilities with the capacity to motivate and inspire a team
• Proven track record in maximizing profitability through effective management strategies We offer competitive compensation based on experience.
• Oversee service repair orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Must be organized, thorough with all process and handling Ro from opening to closing.
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations
• Must have an understanding of warranty process, closing repair orders correctly
• Keeping customer updated with the repairs. Processing customer request accordingly.
• Keeping Service Manager up to date with any customer issues or concerns.
• Keeping CSI to customer satisfaction.
• Must be able to work Saturday's. (5 day work week)

If you are a highly motivated individual with a passion for automotive service and exceptional leadership skills, we encourage you to apply for this position.

Job Type: Full-time Pay: $98,875.00 - $125,365.00 per year Benefits:

401(k) • Dental insurance • Employee discount • Health insurance

Life insurance

Paid time off

Vision insurance Day range:

Weekends as needed Shift:

Day shift