Sales Manager in Training (MIT)

Job Description

MIT – Manager in Training

BASIC FUNCTION:

Responsible for the overall profitability, sales culture, sales promotions, people development, store standards/operations and customer experience excellence for their assigned La-Z-Boy Furniture Gallery. Represents the Company in their store unit and therefore is held to the highest standards of ethics, integrity and professionalism.

KEY RESPONSIBILITIES:

Profitability:

· Responsible for achieving all sales targets and meeting budget requirements.

· Reviews and acts upon all financial opportunities including expense management, margin enhancements and sales drivers

· Educates the staff on the financial realities of running a successful business

· Provides feedback and innovative ideas to the MSM on building a more profitable operation

Sales Culture and Promotions:

· Hires, trains and retains the highest quality team members who exhibit energy and enthusiasm

· Coaches to the Company selling skills model with the passion to drive real action

· Ensures all associates maximize the In-Home Design program, marketing initiatives, store promotions, and grass roots programs

· Present opportunities for grass roots marketing and community focused events that build sales and support our communities to the Market Manager

· Uses the Company metrics to coach the proper behaviors needed to be a world class selling organization

People Development:

· Keeps a detailed succession plan to ensure there is never a vacancy in any key position

· Utilizes Company resources to keep associates up to date on product knowledge, selling skills and operational efficiencies

· Treasures diversity and staffs to meet the demands of the community

· Works closely with the Regional Human Resource Managers to stay current with all HR training and legal requirements

· Leads all store activities with the highest ethical standards and demands the same from their teams

· Ensures associates are provided the necessary tools to perform job responsibilities

• Improve all store associates self-knowledge, effectiveness, and efficiency through weekly meetings with the emphasis on total customer satisfaction.
• Coach and counsel team based on results

Store Standards/ Operations:

· Follows the Company programs to keep a clean, well merchandised store

· Trains and follows up on the store teams on areas such as cycle counts, accounting procedures, RMS procedures and store line ups.

· Works with the Market Sales Manager to assist the merchandising team to execute all line up changes and sell thru strategies (clearance)

· Executes all tagging and sign programs 100% to the Company standard

· Ensure all associates accurately complete required paperwork, including order entry, delivery schedules, customer records, and deposit fees

· Submit required paperwork to Human Resources in a timely manner regarding employee changes, new hires, terminations, etc.

Customer Experience Excellence:

· Sets the highest standard for customer care

· Personally greets and welcomes guests into their store

· Ensures the Company plan or better on prospecting new customers

· Is innovative in finding ways to delight their guests

· Is intolerant of any lack of customer caring by the staff

· Other duties as assigned

MINIMUM JOB REQUIREMENTS:

· Bachelor degree in Business Administration or related study preferred; or equivalent experience.

· Three (3) to five (5) years’ experience managing a business unit, retail background preferred

· Experience managing in a Retail environment with a strong focus on sales

· Proficient in the use of Microsoft Office, including Word, Excel, and PowerPoint

· Thorough understanding of profit and loss, strongly preferred

· Strong business acumen

· Highly developed interpersonal and communication skills and experience in building effective and productive working relationships

· Proven analytical ability utilizing information technologies in managing the business to translate into strategic plans.

· Goal oriented – Energetically focuses efforts on meeting goals, mission or objective

· Proven history of managing a team, improving team’s performance and productivity

· Proven track record of customer service excellence

· Strong attention to detail

· Ability to work the schedule and hours dictated by business needs

· Ability to work evenings, weekends, and holidays as required

Job Type: Full-time

Pay: $75,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Experience level:

• 5 years

Weekly day range:

• Every weekend
• Monday to Friday

Work Location: In person

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