Account Manager

What is Clutch

Clutch is the leading global marketplace of business service providers, featuring over 280,000 B2B companies across 154 countries. Each month, over a million business leaders use Clutch to find the right service providers for their needs. Clutch has been recognized by Inc Magazine as one of the 5000 fastest-growing companies in the United States for the past 5 consecutive years and has been listed in Deloitte’s North America Technology Fast 500.

Who We Are

Our global team of builders make our mission and growth possible. We come from many countries and believe that celebrating what makes us different creates a resilient and positive culture. Leading with empathy and an open mind are key to uncovering brilliant solutions.We promote diversity, equity and inclusion by weaving it in all of our processes, from our hiring practices and benefits plans to our employee-led and executive-sponsored DE&I committee. Clutch has been recognized by workplace culture site, Comparably, as a best company for career growth, work-life balance, and diversity.

Who We Are Looking For

Growth Account Managers (AMs) are consultative advisors and product experts at Clutch, supporting our existing customers through analysis-driven guidance on maximizing their success with Clutch. Our most successful Account Managers are curious, self-motivated, coachable, and great team players.

Responsibilities

• Own Net Recurring Revenue within your book of business
• Meet and/or exceed NRR quota
• Maintain CRM hygiene standards
• Understand and keep up to date with industry and competitive landscape knowledge.
• Serve as principal contact for a portfolio of service providers across industries managing requests, troubleshooting any issues, developing meaningful relationships, and supporting renewal and expansion opportunities
• Increase customer investment in Clutch solutions by driving the renewal, upsell and cross-sales, and win-back processes from start to finish
• Collaborate and liaise with internal and external stakeholders to escalate any feedback and to meet the goals of and increase value for service providers

Qualifications

• Minimum 2+ years of relevant sales experience
• Strong written and verbal communication skills
• Strong organizational skills
• Experience working in a CRM system, dash-boarding/reporting is a plus!
• High level of written, verbal, and video communication and interpersonal skills utilized to resolve and win customer situations
• Strong research and analytical skills with the ability to create new opportunities and connect challenges to solutions
• Results-focused collaborator with ability to organize and prioritize multiple, competing client needs
• Strong work ethic and motivation to succeed in a hyper growth team that makes a positive impact for both Clutch and our clients
• Open to working hybrid work schedule in Washington, DC office

What Clutch Offers:

• 401(k) up to 5% Match, 100% Immediate Vesting
• Cigna Medical, Dental & Vision
• Life Insurance
• Short-Term and Long-Term Disability Benefits
• Fertility Benefits
• ComPsych Employee Assistance Program, Ginger Mental Health Benefits and Talk Space On-Demand Mental Health Benefits
• Commuter Benefits
• Paid Time Off
• 15 vacation days, 12 holidays, 3 flexible holidays, 7 sick days, 2 community service days, 2 mental health days
• While working in the office, a well stocked pantry, fridge and bi-weekly catered lunches
• Structured Learning and Development Opportunities
• Business Casual Work Environment

Clutch Co. is an Equal Employment Opportunity employer. We consider all qualified applicants without regard to race, traits historically associated with race (including hair texture, hair type and protective hairstyles), religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, physical or mental disability, personal appearance, genetic information, marital status, political affiliation or activity, credit information, status as a victim or family member of a victim of domestic violence, a sexual offense, or stalking, or any other characteristic protected by applicable law. Clutch participates in E-Verify.

Clutch Co. is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Applicants with disabilities are invited to advise Clutch Co. of any reasonable accommodations needed in the application process by contacting us at talent@clutch.co.