Job Description

GROUP SALES MANAGER

Reports To: Director of Sales & Marketing

BE PART OF MARRIOTT OTTAWA’S FUTURE

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.

Located one block south of Parliament in the heart of the Nation’s Capital, Marriott Ottawa has been a long-time icon of hospitality for our Guests. With 489 Guestrooms, 36000 sqft of Event space, a 26th-floor Concierge Lounge, SPIN Kitchen & Bar, and a Starbucks, crowned by our rotating rooftop Summit venue, we are the tallest hotel in the City and second-largest hotel overall.

Marriott Ottawa is preparing to begin a transformative, top-to-bottom renovation of all guestrooms, event space, restaurants and public areas, commencing in mid-2024, positioning the hotel to continue its storied legacy of hospitality excellence.

Be where you can do your best work, Begin your purpose, Belong to an amazing global team, and Become the best version of you.

YOU’RE A GREAT FIT IF YOU:

Are Caring
Are a Storyteller
Are Extraordinary
Are Open Minded

The Senior Manager, Catering & Events is responsible for effectively managing the day-to-day operation of the Event Management team through the execution of sales and service of all Banquet functions for the property. To ensure that the Marriott’s Standards for Service Excellence within the Event Management department are upheld at all times.

YOUR RESPONSIBILITIES MAY INCLUDE:

Assigning of signed groups and managing work load of individual Event Managers, ensuring:

The transition between sales & events is seamless for the customer
Event Managers prepare and distribute all materials and correspondence relating to the successful operation of meetings, social catering, conferences, and room block only groups. This includes:
Pre and Post cons take place and are run per operating procedure
Post conference surveys go out and are followed up on by Event Mangers
Preparation & distribution of group resumes by Event Managers
Customers receive timely communication
Daily groups meeting occurs with operating departments and events
Working with Event Managers to identify up selling opportunities
Working with Event Managers to promote “Meetings Imagine” opportunities
CI/TY is kept up to date and accurate

Oversee and finalize food, beverage and meeting room set-up requirements.

Upgrade and upsell menus to achieve food and beverage goals.

Prepare short- and long-term forecasts and budget, and be aware as to where the hotel needs to fill business into open times. Be profit minded.

Practice and adhere to Event Management standard operating procedures. Ensure that all Associates within the department adhere to procedures as well.

Ensure that Event Managers are prompt and accurate in completion of assigned projects and finalize BEO’s.

Ensure that Event Manager establish and maintain customer contact at all functions.

Establish communication with the Executive and Banquet Chef, Banquet Manager, and Event Management staff.

Recommend and identify new ideas, methods and markets.

Promote energy conservation and aggressive hospitality programs along with achieving accident prevention goals.

WHAT ARE WE LOOKING FOR:

Education and Experience

Minimum of 5 years experience as an Event Manager (preferred)
University Degree or Diploma in Event Management

Skills and Abilities

Proficient in both official languages (English & French) (preferred)
Previous Customer Service or Guest Service Experience
Must possess excellent interpersonal skills.
Must have good understanding of group dynamics and making presentations; customer profiles.
Extensive food and wine knowledge
Must be able to design and create group menus

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity, and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from Roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

What we offer

Positive respectful culture
Marriott Worldwide Travel perks and benefits
Duty Meal & Food and Beverage Discounts
Rewards and Recognition
Growth Opportunities
Chance to work with some amazing people!

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however, only those applicants selected for an interview will be contacted.

Job Types: Full-time, Fixed term contract

Benefits:

Dental care
Disability insurance
Discounted or free food
Employee assistance program
Extended health care
Life insurance
On-site gym
On-site parking
Paid time off
RRSP match
Store discount
Vision care

Schedule:

Holidays
Morning shift
Night shift
Weekends as needed

Supplemental pay types:

Bonus pay

Application question(s):

This role requires the candidate to work a variety of shifts including evenings, nights, weekends and days on-site in downtown Ottawa. Do you have reliable transportation that will allow you to meet this requirement?
Have you been employed by InnVest Hotels before? If yes, when was that and at what location?
If selected, what notice period do you require?

Experience: