Job Description

Title: Account Manager
Location: Pittsburgh, PA
Duration: Contract to Hire
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US

REMOTE - Local to Pittsburgh, PA area only
70-90% travel required
Work Hours M – F 9:00 – 5:00

FIELD PARTNERSHIP MANAGER
Our company operates within a diverse portfolio of retail stores across multiple markets. The overall objective of the role is to support retail by managing the retail partner relationship at both the store and regional levels. This role is responsible for developing strong relationships with internal and external partners, connecting with key business executives and stakeholders, and driving business development with existing accounts on a local level.

Essential Duties/Responsibilities:

Serve as primary point of contact for all account management matters at the local level
Develop strong and positive relationships with in-store retail store managers, as well as our partner's regional and district contacts
Manage and mitigate partner questions, concerns, requests, and complaints expeditiously
Strive to resolve issues at the local level, avoid escalation to partner corporate contacts
Work with internal teams, such as Sales and Quality Assurance teams, to address any partner concerns or complaints and provide satisfactory resolution to retail partner management
Develop and conduct regular Business Reviews with store level partners, based on size and cadence of territory, ensuring the value of partnership is clearly communicated
Clearly communicate the progress of weekly/monthly/quarterly/annual initiatives to internal and external stakeholders
Continually search for and recommend additional ways to add value to the partnership
Partner with Sales teams to seek out opportunities and approach new retail locations within existing Partner store count to expand client's staffing footprint.
Probe for opportunities within existing partner locations to increase sales capacity. (i.e., improved staffing site, additional hours/days staffed, participation within store events)
Maintain sound and accurate data records within Field Management CRM tool functions
Work cross functionally to successfully execute various projects and tasks assigned

Education:

A bachelor's degree in business, marketing, or another related field preferred though not required with 2-3 years of comparative and relative experience

Experience:

2-3 years in field account management required
Experience encompassing a large geographic territory, overnights and occasional air travel will be expected, preferred
Proven work experience as field or sales account management with large retailers such as Walmart, Best Buy, Menards, etc. preferred

Additional Knowledge, Skills, and Abilities:

Strong relationship building and people skills
Excels at customer service and client services
Thorough understanding of direct marketing process flow; able to identify needs/gaps and formulate solutions
Outstanding initiative and organizational skills
Self-starter -- takes steps to improve deliverables/results without having to be asked
Resourceful- Finds alternative solutions when necessary. Able to think outside of the box
Thinks relatively, works independently, handles multiple, concurrent assignments effectively and makes timely decisions; ingenious problem-solver in face of time and resource constraints
Adjust and adapt to changes, both in retail environment and internally
Approaches issues and problems through teamwork and collaborative efforts
Superior written and oral business communication skills
Able to explain results of complex issues clearly and concisely to non-technical decision-makers
Proficient with standard office workstation technology, including Microsoft Office suite of software tools

Job Type: Contract

Pay: $32.00 - $35.00 per hour

Expected hours: 40 per week

Benefits: