Customer Service Representative

WATSON GLOVES: Who We Are:

With 106 years of experience, Watson Gloves is North America’s single source for hand protection offering over 2,000 different styles to cover glove-use: at work, at home, at play. We are a Family -owned company that is committed to providing Authentic and Fun experiences for our people and our customers that deliver above and beyond customer and employee experiences based in Integrity and Continuous Improvement .

Our drive for being industry leaders in glove innovation and focus on the four pillars of corporate social responsibility play a large part in our success as we live out our Just Cause by elevating industry for the greater good through sustainability and innovation protecting people and our planet.

If you like to work in a cool, collaborative workplace where we like to have fun but get the job done, look no further than Watson Gloves. “We’re glovers, not fighters” – Watson Marketing Team.

Our Customer Service Representative Team is looking for a new Team Member to help support our Western Canada customer groups. This Customer Service Representative will have the opportunity to directly support our customers and educate our clients about our innovative PPE product catalogue, all while delivering above-and-beyond customer experiences. Reporting to the CSR Manager, you will bring your passion for people, problem solving and details to our customer-centric team. With names like “Sexy Back”, “Dirty Deeds” and “Cool It”, we’ve been making gloves sexy for the last 106 years! If you like to work in a cool, collaborative work place where we like to have fun but get the job done, look no further than Watson Gloves. “We’re glovers, not fighters” – Watson Marketing Team.

**Please note this is an in-person role, located in Calgary**

Role: Customer Service Representative
Location: Calgary office

Who You Are – Core Responsibilities:

Customer Service Representative:

• Receive incoming customer calls and process customer orders

• Answer customer service requests and oversee the Company’s online chat service

• Process sales orders and maintain customer information in our ERP system

• Deliver above and beyond exceptional customer experiences in a fast-paced environment

• Work with the National Sales and Customer Service Teams to support the business growth in a timely and professional manner

• Inside Sales:

• Establish and maintain relationships with new and existing customers

• Provide support to sales representatives

• Contact new or existing customers and schedule sales appointments for outside sales

• Advise customers on products and make product suggestions

• Contact and identify potential customers or prospects by phone to help generate new business

• Promote product offering and value-added services

• Attend and participate in product knowledge sessions.
  

What You Bring - Qualifications:

• 2+ year of customer service, retail or sales experience

• Previous background in inside sales and outbound customer calls is an asset

• Professional telephone manner

• Solid written and verbal communication skills in English

• Strong computer skills: Outlook, Word, Excel, Microsoft GP experience is an asset

• Ability to work under pressure, multitask and to stay organized

• Team player
  

What We OFFER:

• Competitive salary package

• Competitive benefits package

• Company Laptop

• Events and Company SWAG

• Fun and engaging working environment
  
  
  

Thank you for your interest in Watson Gloves #WG! Only those applicants selected for an interview will be contacted. We wish you the best in your job search.

Watson Gloves is an equal opportunity employer, that fosters a diverse & inclusive workplace; one in which we are all working towards the same Just Cause of elevating our industry for the greater good, through sustainability and innovation, protecting people and our planet. Watson Gloves abides by Federal laws and does not discrimination on race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information. For more information on our Diversity & Inclusion statement & practices visit: Watson Gloves Careers - Watson Gloves