Account Manager

The Account Manager position is responsible for maintaining current customer satisfaction with service and sales, and generate new sales/business thru sales initiatives and goals. Provide professional services with product knowledge, problem solving, and order enhancement.

• COMPETENCIES

  • Communication Proficiency
  • Customer/Vendor Focus
  • Personal Effectiveness/Credibility
  • Technical Capacity
  • Teamwork
  • Detail-oriented
  • Flexibility

• Bachelor’s degree in a technical or business discipline, preferred
• OR equivalent years’ experience with Eclipse business software
• Two years’ industry specific experience, preferred

This job operates in a professional office environment and various warehouse locations and conditions. This role routinely uses standard office equipment.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

• ESSENTIAL JOB FUNCTIONS:
  • Provides outstanding customer service to all current and potential customers, mainly via telephone and internet
  • Writes orders with accuracy and in accordance to all sales policies and procedures
  • Maintain current customer base
  • Meet established monthly sales goals
  • Communicates and cooperates with outside sales force and/or other departments for all Frost pertinent activities
  • Communicate process improvement ideas
  • Timely follow-up on all customer orders, quotes, and materials
  • Maintains up-to-date awareness with new and existing products and services
  NOTE: This job description is not designed to cover or contain a comprehensive listing of all required activities, duties or responsibilities. Other duties, responsibilities, and activities may be assigned at any time; with or without notice