Veterinary Pharmacy Account Manager

Job Description

Full Time Veterinary/Pharmacy Account Manager

Pawmetto Lifeline is a non-profit rescue organization that strives toward the goal of a no-kill community and state through adoption, pet retention, rescue partnerships, and medical services. The employees are the passion within the organization and work diligently to help every animal in the community and believe that no pet should die simply because they are homeless.

We seek team members that have a passion for animals and want to continue to help every animal reach tomorrow. Excellent employment opportunities are available for individuals who are hardworking, energetic, customer- focused and enjoy a fast-paced and rewarding work environment.

Pawmetto Lifeline offers full-time employees:

· Health & Dental Insurance

· Vision Insurance

· Life Insurance

· Paid Time off

· Retirement plan

· Discounted rates for their pet’s vaccines, veterinarian care and medications.

The Veterinary/Pharmacy Account Manager reports to the Director of Operations who oversees the Prescription Auto-Refill Program.

Duties/Responsibilities:

· Ensures all medication needs of the client’s pet(s) are met in a timely and professional manner.

· Communicate directly with pharmacists and pharmacy technicians via phone, email, fax, and text in a timely manner.

· Accurately read and write prescriptions.

· Provide friendly, exceptional customer service both in-person and through phone calls, emails, and texts.

· Enter new patient profiles and prescriptions into medication input software system.

· Ensure data entry is maintained accurately and effectively.

· Reach or exceed stated goals for the program.

· Ensure that the department’s proper response times for customer contact, including calls, texts via web-based service, and email in the same day or no more than 12 hours.

· Make sure all accounts are up to date daily.

· Edit and update client medical records.

· Retrieves information as requested from medical records, email, and other related documents.

· Must be willing to have direct communications on the phone on a daily basis and resolve issues immediately.

· Communicate instructions to clients regarding their pets’ prescriptions.

· Performs other related duties as assigned.

Required Skills/Abilities:

· Excellent verbal and written communication skills.

· Excellent interpersonal and customer service skills.

· Excellent organizational skills and attention to detail.

· Proficient in Microsoft Office Suite and/or related software.

· Ability to work independently.

· Goal oriented.

Education and Experience:

· High school diploma or equivalent

· One year of experience in veterinary medicine preferred.

· This position prefers the applicant to have at least one year of experience working or volunteering for an animal welfare organization.

· Must be proficient in Microsoft Office

Physical Requirements:

· Prolonged periods sitting at a desk and working on a computer.

· Must be able to lift up to 25 pounds at times.

· Allergic conditions, which would be aggravated when handling or working with animals, may be a disqualification.

Job Type: Full-Time – Monday through Friday 8am – 5pm. Some weekends may be required.

Salary: $17.00 per hour

Job Type: Full-time

Pay: $17.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

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