Account Manager

About This Role: Bainbridge Health is seeking an Account Manager to join our high-performing Revenue Team. As an Account Manager, you will be responsible for growing and retaining our customer base, along with building trusting relationships with key stakeholders ranging from the C-suite to the end-user level.

Your success will be measured by your ability to meet our (1) Gross Account Retention (>90%) and (2) Net Dollar Based Retention (>103%) goals.

Primary Responsibilities:

• Conduct Quarterly Business Reviews and Annual Account Reviews with accounts
  • Lead quarterly and annual business reviews with customers, including coordinating specific deliverables with our Clinical Solutions team and ensuring we are executing toward our customer’s strategic goals
  • Continuously measure customer impact and key performance indicators for each account you own; be able to articulate value delivery and ROI effectively to each account
• Develop a robust People Map and establish “Connective Tissue” with all accounts
  • Consistently and autonomously build relationship capital with the key stakeholders at each account you own
  • Identify, generate and manage upsell opportunities to meet Net Dollar Based Retention Goals (>103%)
  • Identify and remediate problems as needed to maintain positive account health grades for each account

About You:

• You take initiative and can act autonomously to build meaningful relationships with multiple stakeholders at your key accounts—going above and beyond routine quarterly business review
• You are energetic and outgoing with a genuine desire to build meaningful relationships with the customers you serve; you have a knack for making people feel comfortable
• You are a “dot connector” and have proven experience identifying opportunities and bringing them to fruition
• You are reliable, attentive to detail, and able to juggle multiple tasks across multiple accounts
• You are capable of giving and receiving constructive feedback

Minimum Requirement

• 5+ years experience selling to and managing enterprise-level customers and accounts
• Experience working in pharmaceutical, medical, or healthcare technology industries
• Experience with Hubspot, Salesforce, or other CRM tools for customer management
• Excellent verbal and written communication skills
• High level of initiative, creative thinking, and problem-solving skills
• Independent thinker with the ability to find the tools and resources to be successful
• Open to travel approximately 20% of the time

Compensation & Benefits:

• Competitive compensation, including our stock option plan which enables everyone on the team to share in the growth we create together
• Comprehensive health plan where we offer top-tier medical, dental, and vision for employees and their families
• Flexible vacation, including 20 vacation days and 9 company holidays
• Perpetual "Summer" Fridays where every week, all year we have half-day Fridays
• Top tier 401(K) plan (company matched up to 4%) administered through Guideline, including leading index funds from Vanguard and the lowest expense ratios in the industry
• A hybrid working environment, with Philadelphia based co-working offices

About Us: Our vision is to help solve Pharmacy’s biggest challenges. We started out inside the walls of the Department of Pharmacy and Safety at a Philadelphia health system. We spun-out in 2016 with a mission to use data to improve the safety, efficiency, and reliability of medication delivery. Today, we serve hundreds of hospitals, device manufacturers, and pharmaceutical companies across the United States.

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