Marketing Operations Asst Mgr

HomeServe USA, a Brookfield Infrastructure Group portfolio company is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last five years. What does HomeServe do and what makes it so great? Well, we’re glad you asked!

We put people at the heart of everything we do. That’s priority number one for all of us. For the nearly 5 million customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and utility partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the more than 1,500 people working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.

No matter your role at HomeServe, you’re part of a growing team that’s working to make home repairs and improvements easy.

Job Responsibilities:

The Marketing Operations Assistant Manager will report to the Sr. Manager, Marketing Operations and is responsible for building and executing a systematized approach to how we set up and manage pricing journeys. The responsibilities of the position include managing the process for reviewing and assessing data to set up pricing, pricing journeys, price increases and product migrations. Organize, manage and develop documentation for how we execute all aspects of pricing and renewal journeys in Salesforce.

• Drive data metrics of pricing set-ups throughout the organization through partnerships with Finance, Account Management and Product.

• Provide complex cross functional support to align the direction from the business, providing execution documents that will drive results while continually reassessing and pivoting to meet business needs.

• Lead the delivery of processes and procedures to support a culture of continuous improvement of the pricing process across the business and systems.
• Develop processes to support and maintain data integrity to ensure consistency and accuracy.
• Collaborate with internal business teams to document price increase and product migrations tasks and capture milestones to meet fiscal goals.

• Develop and maintain documentation to support the system and the users.

• Provide reporting and feedback to management regarding initiative successes and potential risks.

Qualifications:

• Bachelor’s degree or equivalent experience required
• Master’s degree preferred
• Minimum of 3-5 years of experience in similar role with knowledge of pricing process (acquisition, renewal, increases and product migrations)
• Analytical thinker who can manage multiple data sets at a time and produce quality outputs
• Proven time management skills in a deadline driven environment.
• Proficient in MS Office (specifically Excel), Salesforce, Work Front (or similar tools)

Desired skills:

• Ability to multi-task
• Strong planning & organizational skills
• Collaborative, team player capable of building relationships throughout the organization
• Excellent verbal/written communication skills, Team oriented, a self-starter, and can manage multiple priorities
• Strong attention to detail to appropriately manage the complexity of the processes involved
• Experience working with individuals at all levels of an organization
• Demonstrated analytical and decision-making skills

In return, we offer:

• Competitive compensation
• Career development and advancement opportunities
• Casual attire throughout the week
• Friendly, open and team oriented work atmosphere
• Excellent benefits including generous medical, vision, dental and life & disability insurance
• 401(k) plan with a company match
• Eligibility to enroll in up to two HomeServe coverage plans paid for by the company

Salary Range: $59,675.62 to $79,567.50

Bonus Potential: 5%

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, and/or other business and organizational needs.

HomeServe USA is an equal opportunity employer.