Job Description
At Carrum, we live and breathe the mission of transforming the healthcare system to create an unmatched experience for patients. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you.
In 2014 Carrum reinvented the Center of Excellence (CoE) category in digital health. We are the only company in this space with a digital platform and mobile app powering this novel marketplace. Today, most of the US population lives within a 3 hour driving distance of a Carrum CoE and our providers rank in the top 10% nationally. Our team's execution has been recognized by the venture community and we've raised more than $50M in aggregate from investors like Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study.
We are looking for a Solutions Consultant who will be a key strategy partner translating product knowledge and expertise into client-facing content. They will provide product expertise to internal partners and clients with the ability to convey complex information to internal and external stakeholders - in order to position Carrum as strongly as possible in the market.
Reporting to the Chief Commercial Officer, you will be crucial in providing strategic guidance throughout the sales process. You'll be responsible for driving sales by bridging the gap between Carrum's solution and employer business needs via knowledge sharing. You've hustled, you've created, you've implemented, and you love the intensity of a startup in high-growth mode.
You're excited about this opportunity because you will...
- Provide live support and thought partnership for prospect meetings in partnership with the Commercial team, including running product demonstrations, leading sections requiring subject matter expertise
- Partner closely with the Commercial team to offer strategic guidance in understanding clients' objectives and challenges to provide expertise through sales presentations, product demonstrations, and RFPs
- Design and deliver product presentations based on requirements, strategic themes, and competitive sales conditions
- Leverage your expert insight on key deals, competitive intel, and market landscape to help shape our products, packaging, and the way we broadly message our solution to clients in partnership with GTM and Marketing leadership
- Own management of SME inquiries from Account Executives
- Convey customer requirements to implementation, account management, product management/development, and client success teams to secure a seamless customer experience
We're excited about you because…
- Application of knowledge to meetings and deliverables (including RFPs)
- Strong skills working with
- 5+ years of client-facing experience, healthcare or technology company preferred
- Track record in technical proficiency, change management, and impacting a commercial team's success rate
- Ability to collect and analyze feedback on an ongoing basis to assess areas for improvement and effectiveness of our solution - from a process and product perspective.
- Ability to problem solve and offer ongoing strategic guidance
- Entrepreneurial and resourceful — As an early member of a startup, we need people who can find creative ways to make a big impact quickly and without much direction.
- Experience handling deadlines, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environment.
- Passion for collaborating cross-functionally with sales, operations, client success, data, and product teams to ideate, complete projects, and drive impactful results.
Why you'll love working with us...
- We're a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You'll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future.
- We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include Walgreens, US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine.
- We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same.
- We carve out time to let go of work to celebrate our successes and have fun. We're all working remotely right now, but prior to the pandemic a few of the monthly activities we enjoyed included group dinners, bowling, and hiking. Now we bring the fun online with holiday costume contests, arts and crafts activities, musical events, weekly meditations, and gratitude sessions.
- You'll feel proud that the work you do each day directly impacts people's lives in big and meaningful ways.
Other benefits:
- Stock option plan
- Flexible schedules and remote work
- Chicago and San Francisco offices available
- Self-managed vacation days, within reason
- Paid parental leave
- Health, vision, and dental insurance
- 401K retirement plan
About Carrum
We're a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we've partnered with Fortune 500 employers and top hospitals across the nation. We've been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we're only scratching the surface of our opportunity and we're looking for incredible people like you to help us realize our full impact.
Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.
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