Job Description
Responsibilities:
- Contact customers to collect outstanding payments
- Maintain accurate and up-to-date records of all collection activities
- Resolve customer inquiries and disputes regarding billing and payment
- Collaborate with other departments to ensure timely resolution of customer issues
- Follow up on payment arrangements and negotiate payment plans when necessary
- Prepare and send collection letters or notices to delinquent customers
- Update customer accounts with payment information and notes on collection efforts
- Provide excellent customer service while maintaining professionalism and empathy
Requirements:
- Strong customer service skills with the ability to handle difficult conversations
- Knowledge of accounts payable processes and procedures
- Proficiency in using accounting software for account management and analysis
- Strong math skills for accurate calculations and account analysis
- Excellent phone etiquette and communication skills
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Schedule:
Monday- Friday
7:00am-3:30PM
Job Type: Full-time
Salary: $22.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Office
Work Location: In person
Visit Original Source:
https://www.indeed.com/viewjob
