Customer Service Representative

About Us:

With a two-decade history on the forefront of the stone market, Best Cheer Stone (BCS) embodies affordable excellence in stone materials. Our goal is to bring the most exquisite stone in the world to fabricators and commercial builders everywhere, pairing the personalized service of a local stonemason with the large-scale capabilities of a global distributor. Our factory-direct facilities on both coasts offer slabs, prefabricated countertops, prefabricated vanity tops, tiles, mosaics, façade panels and cut-to-size items; our west coast facility is home to the country’s largest selection of pre-fabricated countertops and vanity tops.

As a Customer Service Representative at Best Cheer Stone, Inc., you will play a crucial role in ensuring customer satisfaction and fostering positive relationships.

Responsibilities:

Your primary responsibilities will include:

Support Sales Team:

Collaborate with sales representatives as needed to enhance the overall customer experience.

Order Management:

Generate orders for sink, faucet, extra backsplashes, prefabs, or slabs.
Handle order cancellations and facilitate the generation of outsourced vendor Purchase Orders (e.g., shower doors, tile, etc.).

VIP Account Management:

Service VIP accounts by updating, following up, and generating orders.
Collect payment information and essential details like addresses and phone numbers.

Order Processing:

Assist customers with the placement of orders, refunds, or exchanges.

Reception Desk Coverage:

Provide support at the reception desk, ensuring all-day coverage, including breaks and lunch.

Customer Assistance:

Answer inquiries about warranties, terms of sale, and provide information about ongoing deals and promotions.

Sales Support:

Actively engage in selling products and services, working closely with the Sales Manager to ensure excellent customer service.

General Support:

Undertake any other tasks that may be assigned, contributing to the overall success of the team.

Qualifications and Skills:

To excel in this role, you should possess the following skills and proficiencies:

• Customer Service Excellence
• Product Knowledge
• Strong Documentation Skills
• Active Listening Skills
• Effective Phone Communication
• Conflict Resolution
• Ability to Multitask
• Patience and Negotiation Skills
• Sales Experience
• Meticulous Attention to Detail
• People-Oriented Approach
• Problem-Solving Abilities
• Strong Organizational Skills
• Adaptability to Change
• Computer Proficiency
• Ability to Work Under Pressure

Why Join Us:

Competitive salary.
Exciting opportunities for career growth and advancement.
A supportive and inclusive work environment that values your contributions.

How to Apply:

If you're ready to elevate your career in sales within the thriving Stone Industry, submit your resume, along with a cover letter detailing your relevant experience. Join Best Cheer Stone in delivering excellence and innovation to our clients!

Best Cheer Stone is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.