Job Description
OEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. OEC partners with many of the world’s largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers access to a comprehensive network and a streamlined workflow.Job Summary/Objective
Supports the enterprise-level National Account Manager to drive growth, trusted relationships, and success. Cultivates strong partner relationships through driving revenue growth, exceeding customer expectations, and being viewed as a thought leader within enterprise Original Equipment Manufacturer (OEM) accounts.
Key Responsibilities & Duties (essential to the job)
1. Collaborates with the National Accounts Manager, OEM to identify, qualify and pursue revenue opportunities within assigned accounts.
2. Serves as a pivotal point of contact who understands the goals, needs and key roles within assigned accounts. Serves as the Account Manager within the relationship and as an account expert within OEC.
3. Provides timely and accurate responses to client and internal inquiries.
4. Keeps the Customer Relationship Management (CRM) system and appropriate shared documentation up-to-date with required information.
5. Assists in the preparation of account plans, sales materials, presentations, reports, account reviews and proposals.
6. Monitors account metrics to proactively identify potential risks, opportunities, and customer satisfaction.
7. Stays informed on industry trends, competitor activities, and market developments. Leverages this knowledge to provide strategic guidance and support within assigned accounts and to internal and external stakeholders.
8. Attends industry and client events to network, build relationships and be informed on industry and market news.
9. Assists in developing strategic account plans, setting objectives, and executing action plans.
10. Owns post-implementation engagement plan. Partners with customers and internally with Product and Customer Success to design, execute and measure engagement programs and expectations.
11. Seeks opportunities to enhance the value proposition and competitive positioning of OEC's products and services.
12. Coordinates with internal teams to execute on engagement plans, address client needs, resolve issues, and ensure timely delivery of solutions.
13. Cultivates relationships with Senior Management as well as Regional and Field Leaders to ensure strong and trusting relational bonds & thought leadership within multiple layers of the organization.
Education
A bachelor’s degree from an accredited college or university is required, with a focus in Sales, Business Administration, or a related discipline. In the absence of a degree, equivalent work experience directly related to the role's key responsibilities will be considered.
Experience, Skills and Key Competencies
At least 3 years of experience is required in an account manager role with an OEM background.
Must also be able to demonstrate the following skills and abilities:
- Excellent communication skills with the ability to target messaging to a specific client or call to action.
- Experience working with Microsoft Suite of products, especially Excel and Dynamics CRM.
- Strong problem-solving skills.
- Able to develop credible and trusting relationships with clients.
- Can effectively organize and manage day-to-day work and priorities, and use time, energy and resources to meet goals, deadlines, and deliverables.
- Able to communicate in a respectful, positive and constructive manner, even during times of challenge and frustration.
- Flexible and adaptable approach to work, and can easily adjust to shifts in priorities as the needs of the business change.
- Travel for this position is required and anticipated to be 10%.
- Candidates must reside in California to be considered for this position.
OEConnection is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite applicants and employees to voluntarily self-identify their gender, race and ethnicity. Submission of this information is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provision of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. When reported, data will not identify any specific individual. This information will be maintained separately from your application for employment. If you do not wish to self-identify at this time, you may do so in the future by submitting this form. Failure to provide the following information will not subject you to any adverse action or treatment. OEConnection is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.
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