Business Development & Client Services Manager

Position Summary:

The eControl Business Development & Client Services Manager will partner with executive leadership, attorney client managers, and other team members to enable and accelerate revenue growth through all channels: client acquisition, client retention, and client expansion. This role will report directly to the CRO and partner with attorneys and key roles to guide current and prospective clients through their buying process. This role is pivotal in supporting the retention and expansion of over 200 client relationships valued at over $12M of annual billings.

Essential Functions:

• Current Client Analysis & Research:
  • Develop & analyze data to identify sales strategies, new opportunities, and risks to $12M of existing business.
  • Research accounts, gather insights, identify key players and understand client’s unique needs & buying conditions.
  • Generate awareness of key Cross-Sell opportunities for other practice areas of the firm
• Client Retention & Expansion:
  • Work independently to identify the areas of highest value to business growth.
  • Use independent judgment and critical thinking skills to create and refine data analytics packages that demonstrate achieved client value, potential client value, and ROI from eControl's products & services.
  • Educate internal & external stakeholders on how to interpret, use and explain analytics & insights to influence clients to extend and expand their engagement with Vorys.
• New Client Prospecting:
  • Independently follow-up with inbound leads and client expansion opportunities, communicating directly with prospects.
  • Generate client interest & recommend appropriate products or services.
  • Monitor sales metrics and manage the sales administration process.
• Continuous Improvement & New Product Development:
  • Assess current sales processes and procedures, identify opportunities for improvement, and implement them.
  • Use customer feedback to generate ideas about new features or products.

Knowledge, Skills and Abilities Required:

• Working knowledge of data organization
• Data analytics skills and abilities
• Superior verbal and written communication skills
• Excellent interpersonal and teamwork skills
• Must have a problem-solving attitude and be results oriented
• Superior critical thinking and analytical skills
• Sound judgement and decision-making skills
• Ability to communicate with clients, demonstrate the software solutions and educate prospects on the eControl approach
• Continuous learning and improvement mindset
• Ability to simultaneously work on and remain organized across multiple projects, initiatives, and clients

Knowledge, Skills and Abilities Desired:

• Hands-on experience with CRM software and Microsoft Office preferred
• Experience in an independent, quota-carrying role in Customer Success, Customer Service, Inside Sales or Outside Sales preferred.

Education and Experience:

• Bachelor's degree in related discipline or combination of equivalent education and experience.
• Bachelor's degree in Sales & Marketing, Business Administration, or related field. Any quantitatively focused degree or MBA is a plus.
• 2- 3 years of experience in similar field required.

Equal Opportunity Employer:

Vorys, Sater, Seymour and Pease LLP (Vorys) does not discriminate in hiring or terms and conditions of employment because of an individual’s sex (including pregnancy, childbirth, and related medical conditions), race, age, religion, national origin, ancestry, color, sexual orientation, gender identity, gender expression, genetic information, marital status, military/veteran status, disability, or any other characteristic protected by local, state or federal law. Vorys only hires individuals authorized for employment in the United States.