Aftermarket & Small Fleet Account Manager

SUMMARY:
The aftermarket and small fleet account manager is responsible for interacting with customers in person, over the phone, and/or email, and social media. Develop, implement, and maintain comprehensive account specific growth strategies.

ESSENTIAL FUNCTIONS:
To perform this job successfully, an individual must be able to perform each essential duty listed below satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Selling whole good Thermo King products (units, APUS, power management, heaters) in the designated territory to single operators and small fleets
• Selling aftermarket items including but not limited to Thermo King parts, rental sales, trailer repair and other service work in the designated territory
• Prospect for new accounts/referrals which includes compiling and updating list of prospective customers in all aftermarket sectors
• Maintain and manage rental calendar and invoicing of all daily or short-term rentals in designated territory.
• Take parts orders, print invoices and make sure payment is up to date
• Deliver and return parts when available and makes sense with daily routes.
• Plan territory coverage and call upon key accounts (current and prospective) regularly.

COMPANY-WIDE EXPECTATIONS:

• Remain drug and alcohol free while on Company premises and within the scope of duty
• Understand and comply with all Sanco Enterprises policies and procedures
• Observe safety and security policies and procedures and use equipment and materials accordingly
• Duties may be added, deleted, or modified at any time, at the discretion of management, via written, verbal, formal, or informal means

CORE COMPETENCIES:
The strategic skills listed below are needed to perform the job satisfactorily.

• Problem Solving – identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains necessary communication
• Interpersonal Skills – maintains open communication with fellow employees, supervision, and management, remains open to others’ ideas and exhibits willingness to try new things
• Planning/Organizing – prioritizes and plan work activities and uses time efficiently
• Quality Control – demonstrates accuracy and thoroughness and monitors own work to ensure quality
• Adaptability – adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays, or unexpected events
• Dependability – consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance
• Professionalism – maintains a professional appearance and attitude at all times

KNOWLEDGE, SKILLS, AND ABILITIES:
The requirements listed below are representative of the knowledge skill and/or ability required to successfully perform the essential functions of the job.

KNOWLEDGE, EDUCATION AND/OR EXPERIENCE:

• Requires a high school diploma or equivalent
• Transportation refrigeration product knowledge is a plus
• Previous parts and service sales experience

SKILLS:

• Basic computer skills
• Exceptional telephone etiquette skills
• Strong customer service skills
• Strong organizational skills

ABILITIES:

• Apply good judgment in recognizing scope of authority
• Able to read and interpret billing statements and work orders
• Communicate clearly and effectively

BENEFITS

• Competitive Compensation
• Health, Dental, and Vision Insurance
• HSA with Company Matching
• 401(k) with Company Contribution
• Company-Paid Life and Short-Term Disability Insurance
• Long-Term Disability Insurance
• Holiday Pay and PTO
• Health Incentive Programs

61NTRCrHXh