Job Description

We are currently searching for a competitive leader to fill an Entry Level Customer Account Manager opening due to a new customer service and sales campaign we are launching. As the Entry Level Customer Account Manager, you will work closely alongside a Senior Manager to grasp client management procedures, implementation of customer service and sales techniques, and compliance standards. The objective of the Entry Level Customer Account Manager will be to increase the exposure for one of our accounts by providing exemplary customer service and sales support and leveraging innovative community outreach strategies.

Entry Level Customer Account Manager Role Responsibilities:

Build a well-rounded skill set by working with current account managers shadowing client meetings and conference calls, filling out daily and weekly performance
evaluations, and assist in new employee onboarding sessions
Assist in the daily growth and development of the specified campaigns
After completing the entry-level training, you will take part in training high performing customer service and sales professionals
Manage the day-to-day performance of the team members and deliver reviews to the Regional Director
Think critically regarding all aspects related to client management and team development in order to develop performance improvement plans and streamline training procedures
Work cross-functionally to resolve customer issues and ensure the integrity of the customer experience remains intact
Embody company culture and maintain high team engagement

Entry Level Customer Account Manager Preferred Qualifications:

1-2 years in business, customer service, management, or hospitality type role is preferred though this is an entry-level position and full training is provided
Experience in a client or consumer-facing role
High-level communication skills - must be able to understand and effectively present ideas, solutions, and issues
Possess a “roll your sleeves up” type mentality and execute deliverables within the team
Proven history of initiative, self-motivation, and creativity
Ability to work and manage relationships across multiple teams and departments, particularly sales, customer success, and HR
Expertise with Google Suite and Microsoft Suite

This role requires commuting to our Philadelphia office location daily and attending events within a 30-mile radius of the Philadelphia and South New Jersey territory.

Job Type: Full-time

Pay: $48,000.00 - $60,000.00 per year

Schedule: