Job Description
Functional area: Service
Onsite or Remote: Onsite
Primary Skills:
Country/Region: CA
City: Lively
Location:
Lively, CA, P3Y 1L2
Company name: Epiroc Canada Inc.
Date of posting: Apr 12, 2024
The mission of a National Shop Supervisor is to develop and grow local business prospects for products and customers in Canada with the Service Sales Manager and shall work within the sales and service matrix organization, in close cooperation with the other company departments, to ensure all Parts and Services business is followed through to the end customer. This individual is the primary service contact for our internal and external customers. The supervisor has the full responsibility for Service sales results, Service profitability, Service cost control and Aftermarket customer satisfaction for his/her cost center.
RESPONSIBILITIES:
Personnel Focused Tasks:
- Schedule and train all employees based on company guidelines.
- Coach and Mentor new and experienced employees to ensure we have safety and quality built into every process and repair.
- Develop a team spirit and stable work environment to support our business needs and their personal growth.
- Annual review of service personnel’s work abilities/performance and future training requirements
Health, Safety and Environmental Focused Tasks:
- Daily Safety Talks with all Crews
- OSH Works training and reporting to the company’s standards.
- ISO 9002, 14001 and 18000 compliance and process approvals.
- Shop Health and Safety audits to be complete daily.
- Responsible to ensure that shop safety practices are adhered to including environmental quality.
- Responsible to oversee any heavy lifts to maximize safety.
- Work with and look at ways to improve our current ISO work processes and procedures.
- Train and mentor, your team on Safety, ISO 9002, 14000 & 18000 requirements based on the company model.
Financial Focused Tasks:
- Submit a progress report summary (ongoing job status, including a summary of problems)
- Work with Planners in an effort to control cost during the rebuild or repair processes.
- Build a core team to meet the customer requirements with an average of 82% utilization and lower service cost.
General Tasks:
- Schedule daily work in shop repairs and Manage Monitor for time entry.
- Responsible to ensure that all documents required are filled out.
- Support Planners with job requirements including outside supplier quotations.
- Support technicians for job planning and quality control.
- Responsible for quality of all products and work being completed.
- Responsible for Time allocation on a daily basis
- Responsible for maintaining shop equipment and tools including all shop supplies.
- Executing the planned every day’s workload and attending meetings with planner to schedule work requirements.
- Responsible for all parts ordered by mechanics.
- Responsible for external repairs, defining a scope of work.
- To follow the necessary shifts in order to provide ongoing supervision.
EXPERIENCE:
- Five to Seven years in a field service /technical and service-related experience.
- Must be a competent technician.
KNOWLEDGE/EDUCATION:
- Good written and computer-based skills, (quotations, reports, meeting minutes, summaries)
- This position requires excellent verbal communication and interaction skills.
- Supervisor’s training module
SKILLS AND ABILITIES:
- A strong mechanical background.
- Strong leadership mindset
- Strong computer skills including Outlook office, excel, multiple databases.
- A proven self-starter who requires minimum supervision.
- Good communication skills.
- Excellent technical product knowledge for URE, SDE, ADS, GDE business lines as applicable
- General business sense
- Fluent in both English and French would be an asset.
** Additional tasks and duties may be required
United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.
In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.
We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.
Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at www.epirocgroup.com
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