Job Description
Duties and Responsibilities:Work with accounting, credit, quotations, and shipping departments to process and confirm customer PO s
Enter sales orders in the system.
Process RGA request, gather supporting documents and fill out related forms then submit to RGA Dept.
Provide spec sheets, marketing material, samples to sales reps and customers
Assist Sales Manager in responding to customer requests and inquiries
Work with the Quotations department to provide quotes to customers
Generate sales reports
#Aprior
Input Leads and Log Activity in Salesforce.com (CRM)
Respond to customer and sales rep inquiries on product availability, pricing, fulfillment status, and other inventory issues
Attract potential customers by answering product questions and providing information and documents to customers, end users, and sales reps as needed
Help setup new accounts
Resolves product problems by clarifying customer complaints, determining the cause, selecting and explaining the best solution, and following up
Recommend potential products to management by collecting customer info and evaluating customer needs
Inform customers of any Backorders or availability issues
Confirm pricing with quotations department (Sales)
Communicate with customer on any discrepancy in prices
Communicate with customer on order status
Contact new leads to setup conference call/meeting with Sales Manager
Make outbound sales calls to prospects and leads to continually engage and develop leads
Assist with Year-end inventory count
Guide prospects, leads, and new accounts through purchasing process
Follow up on leads gathered from trade shows, sales reps by providing information, explaining key benefits, and communicating company background and strength
#Aprior
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