Job Description
AMECO is looking to hire an experienced and highly motivated Customer Account Specialist. As a Customer Account Specialist, you will work directly with customers, Operations, Purchasing, Account Managers to ensure customer-centric and profitable repeat business for AMECO. As a liaison between the Customer and Departments within AMECO, you will ensure the customer’s needs are being met while still maintaining healthy margins. This position will always be looking for process improvements and value adds. The ideal candidate is a team player who is comfortable multi-tasking, computer oriented, organized, detail oriented with exceptional customer service skills. Our customer base includes construction businesses, contractors, scaffolding, industrial, electrical power welding & rigging industries to name a few.
Key responsibilities:
- Prepare quotes and enter customer orders coming directly from the customer or Account Managers daily.
- Assess program strengths and identify areas for improvement and increased profitability inside our operation.
- Facilitate customer feedback to assess our strengths and identify areas for improvements in our operation.
- Collaborate and grow relationships with our customers ensuring reliability and accountability.
- Managing and utilizing opportunities to lower overall costs and increase revenue.
- Work directly with the customer and Account Manager on pricing, inventory, and reporting needs for the job.
- Adhere to and support AMECO’s Health, Safety and Environmental and Sustainability Policies
- Effectively develop and apply core skills to the job.
- May need to travel to attend to business-related matters.
- Analyze and make independent recommendations regarding solutions to problems with varying complexity.
- Meet expectations on attendance and punctuality.
Requirements:
- Accredited two (2) years technical or business degree or five (5) + years of work-related experience.
- Ability to communicate with business etiquette verbally or electronically to management, coworkers, clients, vendors, contractors, and visitors.
- Intermediate in Microsoft Office (Outlook, Excel, Word, PowerPoint etc.)
- Industrial/Construction tooling knowledge is a plus.
- Strong Multitasking, and Problem-Solving skills in a fast-paced environment is a must.
- SAP experience would be a definite plus, particularly SAP Business One.
- Must possess excellent analytical and problem-solving skills.
- Essential to juggle multiple time-sensitive priorities, while delivering quality support to customers in a fast-paced environment.
- Must be able to work well within a team environment.
We are looking for someone with a proven track record of customer service. For the right candidate that is driven, and service oriented, we are willing to invest in your growth and success.
What we provide:
In return, we invest in our associates through career development, continued training, advancement opportunities, job stability and a competitive compensation and benefit package including:
- Base Salary
- Employee Development
- Medical: PPO & HDP + HSA or FSA
- Dental
- Vision
- 8 Paid Holidays
- PTO
- 401K Plan w/ 4% company match
- Company Paid Life & STD & LTD
- Employee Assistance Program (EAP)
- Supplemental Policies; Accident, AD&D, Critical Illness, Hospital Indemnity, Life
Who are we: AMECO is a full-service, global supplier of vehicles, construction equipment, tools, support services, and asset management solutions across multiple industries and government agencies. At AMECO, expertise is the commitment to provide the highest levels of knowledge and experience in all areas of the business, utilizing the company’s resources to provide the expertise Clients need.
We have a proven track record of delivering increased productivity, cost reduction, schedule certainty, and performance reliability on project sites and in operating facilities throughout North America. AMECO delivers expertise in managing significant work scopes related to construction indirect products and services for capital construction project owners, contractors, and government, as well as ongoing plant operation support with an emphasis on oil, gas, chemicals, mining, power, pharmaceutical/ biotech, general manufacturing, and infrastructure end markets.
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