Account Manager

Job Summary

The account manager (AM) is responsible for managing client accounts, building relationships and acts as the main point of contact for assigned client accounts. The AM is responsible for ensuring client satisfaction and works to resolve issues through to complete resolution ensuring client satisfaction and ultimately client retention and loyalty.

Essential Functions

Build and maintain positive relationships with account contacts ensuring long-term retention and loyalty.

Identify growth opportunities through upselling or cross-selling additional services to existing accounts.

Collaborate with internal teams to ensure that client expectations are met, and deliverables are aligned to address client goals.

Collaborate with internal teams to design and execute unique solutions to resolve client issues through to completion and ensuring client satisfaction at every stage.

Conduct well-prepared meetings with decision makers; get results by asking appropriate questions that qualify business and take advantage of opportunities to create value and assist clients in addressing issues they are facing.

Conduct market research and stay informed of market dynamics, competitors and industry trends to identify opportunities and risks.

Create proposals and presentations tailored to specific clients and specific opportunities.

Update client relationship management software daily to document business development activity that meets or exceeds established metrics while also maintaining accurate probability for each opportunity in the pipeline.

Actively participate in company meetings including regular pipeline reviews, sales team meetings and company training sessions.

Required Qualifications

Bachelors degree in business administration, horticulture or other related field, or 4 years of customer service experience in the horticulture industry

Strong customer service and interpersonal skills

Valid drivers license and a driving record that allows the employee to be covered by the companys insurance company

Adept at using Microsoft Office365 and online sales tracking tools

Strong organizational, time management and prioritization skills

Comfortable working in a highly digitized and electronic environment

Ability to communicate effectively English, both verbal and written

Ability to work in a fast-paced environment

Preferred Qualifications

Horticulture background and a love of plants and biophilic design

Physical Requirements

Kneel/Bend/Stoop/Squat to perform site evaluations

Climb to perform site evaluations Writing to prepare proposals

Visual acuity to evaluate plant health and identify physical spaces that may be appropriate for plants and plant materials

Working conditions o Indoor and outdoor environment this position is primarily indoors, but will regularly require outdoor work to review and evaluate job sites