Job Description

Who We Are

Established in 2006, IC Realtime is a leading digital surveillance manufacturer serving the Residential, commercial, government, and military security markets. For the last 16 years, we’ve dedicated countless days and hours to providing the world's most advanced & dependable surveillance cameras and video recorders.

The People and Our Values

We work hard and have a collaborative environment. Our values lead in the day to day processes and to our success. #ICare

Integrity - Integrity is regarded as the honesty and truthfulness of one's actions.

Courage - Standing up for truth is fundamental and withstands danger, fear, or difficulty.

Accountability - To err is human, so making it right is our corporate policy.

Respect - Respect is the regard for the feelings, wishes, rights, or traditions of others.

Excellence - Excellence is a quality that surpasses ordinary standards.

The Perks of working for IC Realtime, LLC

We are committed to providing our people the benefit, resources and educational/training opportunities. As such, we currently offer .

Medical, Dental, Vision
401(k) with a discretionary 3% annual match
Responsible Time Off
Healthy life/work balance
Flexible schedules
Free on-site snacks, drinks, and more
Weekly lunches are made in the office by members of the team
Growth and development opportunities
A commitment to diversity and inclusion fosters an inclusive environment that encourages all employees to bring their authentic selves to work

Your Next Career Opportunity –

A Sales Administrator is responsible for providing daily clerical support to the Sales Team. The Sales Administrators are responsible for ensuring that the National Sales Executives are providing ample follow through to ensure the best customer experience.

Essential Duties and Responsibilities

Daily follow-up on sales pending emails and workflows through the sales email inbox.
Reply to or delegate all incoming emails promptly.
Check sales voicemail messages daily, responding or delegating tasks as necessary.
Ensure clients are informed promptly with updated Estimated Time of Arrival (ETA) for their orders.
Inform your Sales lead of any updates regarding client ETAs.
Organize daily tasks, including pulling customer data, for extraction, sorting, and delivery to the Sales Management team.
Schedule product demos efficiently.
Utilize scripts to provide comprehensive information about products and services to clients.
Follow up with clients and opportunities consistently to maintain engagement.
Promptly respond to incoming inquiries from potential clients interested in our products or services.
Seek out and establish strategic relationships within the industry to expand the company's reach.
Maintain a document tracking checklist for all sales processes, including the demo list, new accounts, and the client opportunity list.
Keep shared sheets accurate as instructed by the Sales Manager.
Must actively work on knowing and understanding our products
Act as a liaison between sales representatives, Sales Operations Manager, and Sales Director to coordinate tasks effectively.
Provide the best possible client experience and support as needed.
Perform any other duties as assigned by the management.

Qualifications:

High school diploma or equivalent; Bachelor's degree in Business Administration or related field is preferred
Administrative Skills: Data Entry and Management: Proficient in entering, updating, and managing sales-related data accurately and efficiently.
Scheduling and Calendar Management: Skilled in organizing and maintaining the executive's schedule, including setting up meetings, appointments, and reminders.
Document Preparation: Ability to prepare sales reports, presentations, proposals, and other necessary documents.
Record Keeping: Maintain comprehensive and organized sales records, client files, and transaction details.
Communication Skills: Clear and Effective Communication: Strong verbal and written communication skills to interact with clients, team members, and other stakeholders.
Customer Service Orientation: Providing prompt and courteous responses to customer inquiries and ensuring a high level of customer satisfaction.
Listening Skills: Ability to listen actively to understand client needs and sales team requirements.
Familiarity with sales software (i.e., Hubspot/NetSuite) preferred but not required
Proficient in the use of Google products and apps (i.e., Google sheets, doc, slides and gmail, etc.)

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS:

Sitting: This role may spend the majority of their workday sitting at a desk or workstation while making calls, conducting research, and using a computer.
Phone Usage: Constant use of a telephone or headset to engage in conversations with clients and prospects.
Computer Use: Frequent use of a computer, including typing, data entry, and navigating CRM software or sales tools.
Manual Dexterity: The ability to use a keyboard, mouse, and other computer peripherals with precision and efficiency.
Speaking: Clear and articulate communication is crucial, as the role involves talking to clients and prospects on the phone.
Listening: Active listening skills are essential for understanding customer needs and objections during sales calls.
Multitasking: The ability to manage multiple tasks simultaneously, such as taking notes during calls, sending follow-up emails, and updating CRM records.
Visual Acuity: Reading and interpreting information on a computer screen and documents.
Occasional Mobility: While the role primarily involves desk work, there may be occasional requirements to move within the office or workspace.

Other Qualifications: