Job Description
About the group:
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
EEO Statement & Accommodations!
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
Role: Site Support Tech
Location: Raleigh, NC
Roles & Responsibilities:
- Provide hardware/software support services to onsite client including break/fix. Deskside Support - Break/fix, PC staging, asset management, software installation, PC solve, printer support, process remedy ticket request, compliance tasks, account management, and provide end support to end users. Implement virus detection and eradication procedures. Diagnose end-user system failures and implement repair solutions
- Technical degree or equivalent experience end-user supporting experience. Experience with Deskside and basic solve skills including hardware, software, printing, networking, file shares, etc. Knowledgeable in MAC and IOS Systems, Windows 7 and 10 experience - ability to resolve Windows 7/10 and MAC Operating System Issues and Errors. Proficient in the latest Microsoft Office Applications (Office 365). ServiceNow or related ITSM ticketing tool experience. Printer and scanner support
- Knowledgeable in Customer infrastructure support, Mobile Device Support Experience, Familiarity with Microsoft Active Directory, Experience with computer asset tracking, Experience with user ID creation, Some experience with support and administration of network phones (VoIP system), Understanding of Symantec Virus Scan software, Ability lift up to 50 lbs. when moving electronic equipment, Great customer service skills, Ability to multi-task.
Benefits: Cognizant offers the following benefits for this position, eligibility requirements:
- Medical/Dental/Vision/Life Insurance, Paid holidays plus Paid Time Off, 401(k) plan and contributions, Long-term/Short-term Disability, Paid Parental Leave, Employee Stock Purchase Plan!
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Apr 18 2024
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
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