Job Description

Location: Remote (Central Time Zone - AZ, TX, NM preferred)

Are you passionate about delivering exceptional customer service while balancing the demands of account coordination? Do you thrive in a bilingual environment supporting North and South American clients? Join BRECOflex CO., L.L.C., an ISO 9001-certified leader and manufacturer of polyurethane timing belts, pulleys, and accessories, where your skills will shine and make a real impact.

Key Responsibilities:

Provide outstanding customer service by handling phone, email, and chat inquiries.
Support outside sales teams with account management and territory coordination.
Process customer orders, ensuring accuracy and timely fulfillment.
Respond to customer needs, including technical product support, quotes, order updates, and complaint resolution.
Manage CRM (Salesforce) records, issue RGA/RMAs, and handle returns precisely.
Collaborate with vendors, purchasing teams, and internal departments to meet customer requirements.
Ensure compliance with ISO 9001 standards in daily activities.

What We’re Looking For:

Education: A high school diploma or GED is required.
Experience:
- Minimum 3 years in a customer-facing role.
- Experience in manufacturing or industrial settings preferred.
- Skilled in CRM tools (Salesforce), ERP systems (SAGE), and pricing programs.
- Proven ability to support customers and sales teams effectively.
Skills:
- Fluent in Spanish and English (written and verbal).
- Proficient in Microsoft Excel/Google Sheets.
- Exceptional communication, organizational, and problem-solving skills.

Work Environment:

Remote work in AZ, TX, or NM based on Central Time hours (8:30 am - 5:00 pm).
Ability to focus and excel in an office setting with occasional warehouse interactions.

Why Join Us?