Account Manager, Client Services

Ideal candidates will have account management experience, proficient in clear and effective written communications, demonstrate critical thinking and solution-oriented skills and excellent with Microsoft Excel and PowerPoint. We are a growing team and business segment within ULI, with new opportunities and challenges every day – the ability to adapt and learn quickly is critical to the successful candidate.

This is a full-time exempt position located in our downtown Washington, D.C. office.

The salary range for this position has been set at $76,500 to $81,250. Actual salaries will vary based on various factors including but not limited to experience, education, skills and other job-related factors. The range listed is just one component of ULI’s total compensation package for employees which includes a full and competitive benefits package.

RESPONSIBILITIES:

• Client Services (60%):
  • Responsible for managing a growing portfolio of 30+ corporate partners, ensuring that agreed upon objectives are met or exceeded wherever possible
  • Design account strategies and craft compelling written proposals that maximize partner engagement
  • Become a trusted advisor with corporate partner accounts and stakeholders
  • Collaborate with internal ULI teams in support of maintaining corporate partnerships
  • Ability to resolve corporate partner issues and concerns
• Event Sponsorship (30%):
  • Oversee and manage a portfolio of sponsors for ULI’s major meetings
  • Coordinate and execute sponsor benefits as outlined in sponsor agreements, ensuring all deliverables are met on time and to specificationMonitor sponsorship payments to ensure timely and accurate processing
  • Co-lead Client Services’ sponsored activations on-site for both Fall and Spring Meetings.
• Additional Responsibilities (10%):
  • Develop content and deploy quarterly corporate partner newsletters
  • Responsible for onboarding new corporate partners and sponsors , as well as providing engagement and stewardship reports
  • General administrative duties in support of corporate partner and sponsor portfolios

EXPERIENCE:

• Five to seven years relevant work experience, with at least three years in in account management, corporate fundraising, or partnership development, preferably in a professional association or non-profit organization
• Experience in delivering client- focused solutions based on partner needs
• Strong project management and organizational skills, history of leading projects
• Proven ability to multi-task while paying strict attention to detail
• Self-motivated and able to thrive in a results-driven environment
• Demonstrated ability to communicate at all levels of the organization
• Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams
• Experience with NetForum, Raiser’s Edge, Salesforce, or similar CRM program
• Ability to travel as required for major conference meetings and events

EDUCATION: