Job Description

CROFT is a diversified natural gas and oilfield equipment company that offers a full product and service portfolio of production/ processing equipment and a proprietary suite of emissions-free technology, all focused on delivering turnkey solutions.

For more information about CROFT go to https://www.croftsystems.net/about-us/mission-vision-values/.

Primary Duties & Responsibilities:

Client Relations:

Answer and route all incoming calls.
Manage new and existing accounts, varying in size.
Act as liaison and single point of contact for general inquiries to CROFT Surplus.
Build relationships with key decision makers.
Close sales by building an effective rapport with customers; expand product and service capabilities; overcoming objections; prepare contracts.
Call prospective customers and establish buying cycles to fulfill customer needs; create a customer supplier relationship.
Ability to effectively communicate, negotiate and ensure business outcomes.
Initiate sales process by scheduling appointments/meetings.
Grasp customer’s needs and process request through CROFT’s distribution channels. (May require putting together effective and strategic presentations to present to customers).
Continuance education on new products and services; report any general information of interest of customers.
Identify prospects/leads; generates sales, while ensuring business segment growth and service maintaining the targeted retention rate and sales goals.
Open service tickets; communicate service needs through CROFT’s distribution channel.
Follow-up and close service tickets upon meeting customers needs.
Actively involved in sales training programs. (Webinars, conferences, training programs, etc.)
Act as a resource to clients in contract opportunities and proposals.

Account Management

Assist in the plan of sales exhibits.
Actively involved in marketing training programs. (Webinars, conferences, training programs, etc.)
Learn to identify and execute new business opportunities resulting with increase sales and revenue to meet sale goals.
Prepare sales information for customers. (Includes scheduling conference calls, pickup, delivery, etc.).
Secure and place orders taking into consideration delivery dates and inventory levels for fulfillment.
Respond to client requests and questions in a professional and knowledgeable manner; multi-task and remain detailed and organized; Must be able to resolve internal/external customer issues in a prompt and professional manner.
Ability to negotiation/renegotiate contracts, closing the sale and developing marketing plans for contract accounts.
Perform job in a safe manner and ensure a safe workplace to include reporting unsafe work conditions and safety violations. Must be able to consistently take and pass all safety and sales training programs.
Ensure full compliance with company policy and/or but not limited to federal, state, and local laws; plus follow any regulations related to job functions.

Educational/Training/Experience

Preferred Bachelor’s Degree in Business Administration or related; Experience can be substituted for degree on a 1:1 basis.

License/Certification:

None; however, Certified Sale Professional and PEC SAFELand Certification desired.

Required Experience:

Able to work both in a team and independent environment.
Two years in customer service and/or public speaking role.
Proficient in Microsoft Office including Outlook, Microsoft Word, PowerPoint, and Excel, plus able to use/learn to use other in-house technology.
Maintain confidentially of company/client information.
Demonstrate strong problem-solving skills and a creative approach for generating new ideas with the principles of continuous growth and improvement.
Valid Texas Driver’s License as required to drive on company business.
Ability to solve problems quickly and completely.
Ability to overcome customers’ objections.
Maintains professional appearance and demeanor.
Self-starter with a positive, optimistic attitude.

Benefits: