Account Manager (Operations Manager)-Hybrid

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 6,000 team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1B bus and rail passengers on four continents. Visit www.wedriveu.com to learn more about our company, clients and career opportunities.

Job Description:

The Account Manager will report to the Director of Operations and is responsible for supporting our client’s commuter bus and shuttle program and seeking continuous improvement of their riders’ experience. You will be an extension of our client’s global transportation team, integrated into their company culture, and will be joining a program recognized as one of the Best Workplaces for Commuters.

Duties and Responsibilities:

• Act as the client’s main point of contact and an extension of the client’s internal teams. Manage logistics of route planning, staffing, and client engagement to ensure service level agreements are met.
• Oversee monthly client invoicing process.
• Provide our client with monthly financial forecasts and detailed reports explaining variances to actual billing.
• Manage rider communications through email and other media, and work with client’s internal team to keep the internal rider facing transportation information website up to date.
• Utilize technology platforms to monitor and optimize shuttle service and provide client data driven recommendations to support efforts.
• Use your project management skills to foster successful collaboration between teams and meet deadlines.
• Create and administer surveys to gather data to help improve rider satisfaction.
• Maintain a close collaborative relationship with the local operations team to ensure driver and fleet standards are being met.
• Collaborate with customer success, marketing, and other internal teams to support overall program goals.
• Weekly and monthly reporting to the client on service updates and performance.
• Meet with the client’s transportation team weekly to collaborate on ongoing initiatives.
• Monitor and interpret transportation metrics dashboards to provide thoughtful reporting and analysis as needed that drive program decision making.
• This is a hybrid role, with the expectations of working onsite in San Jose 3 days a week.

Requirements:

• 3-5+ years of experience in account management, business operations or project management
• Strong communication and interpersonal skills, with the ability to reliably handle collaborations with internal teams. Strong attention to details.
• Excellent analytical and problem-solving abilities, with a focus on delivering high-quality results.
• Experience bringing about operational excellence through process improvement.
• Ability to set goals and a proven ability to achieve job performance metrics
• Excellent written and oral communication, interpersonal, and presentation skills
• Excellent organization and time management/multi-tasking skills (comfortable in an ambiguous and fast-paced environment, operating at both strategic and tactical levels)
• Ability to master and effectively use various technology platforms
• Experience with Excel, including pivot tables and vlook up.
• Computer savvy including MS Office and Google Suite. Tableau and survey generation experience a plus.
• Passion for alternative modes of transportation is a plus!
• Bachelor’s degree in Marketing, Communications, Business, or another related field preferred.

EEOC

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment for all employees. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.