Job Description

Full job description

Ergomart is seeking an exceptional Technical Sales Manager to lead our sales team, build and maintain strong customer relationships and serve as a primary point of contact for complex and technical customer requirements. The ideal candidate must have a strong aptitude for learning technical products and the ability to conceptualize solutions for workspace ergonomics using Ergomart’s powerful catalog of products and capabilities. The candidate must be an excellent verbal and written communicator and have the organizational and people skills to manage the day-to-day work of a small sales team. The candidate is expected to be a team player with a superior sense of ownership and the mindset required to effectively collaborate with all departments within the organization.

The following capabilities are optional but highly desirable:

Using 3D CAD software to demonstrate proposed solutions built from a preexisting catalog of components
Using Microsoft Office products to create informational material about our products
Experience managing email and other digital marketing initiatives

Key Responsibilities:

Technical Sales & Customer Support:

Act as the primary point of contact for more complex or technical customer inquiries.
Provide technical assistance in resolving customer questions regarding received products and offer installation support over the phone.
Assist the customer service and sales representatives in preparing quotes and recommending product solutions.
Utilize CAD software to configure solutions and provide customers with visuals that assist in decision-making.
Provide customers with CAD models from our library upon request.
Provide or create informational material for products.
Relay customer feedback regarding product suggestions and issues to internal design and engineering teams.

Team Leadership & Support:

Lead and support the customer service and sales representatives, providing guidance on daily operations, technical sales, and more complex sales opportunities.
Manage key accounts, ensuring the highest level of service and maintaining long-term relationships.
Handle managerial tasks such as approving time off, managing workflow, and ensuring team performance.
Determine plans of action for any issues that arise, consulting with ownership when needed.
Manage situations in which the customer is upset or dissatisfied. Communicate clearly and effectively with the customer to come to a resolution that is to their satisfaction, with a focus on maintaining a positive public perception of the company.

Production and Operations Coordination:

Lead weekly production meetings to review backorders, assess production timelines, and determine necessary communication regarding delays or lead times.
Communicate with production and shipping to ensure that custom solutions are assembled and or kitted in a way that will be easy for the customer to understand.

Credit and Accounts Receivable Management:

Set and manage customer credit limits using credit reporting tools.
Conduct bi-weekly meetings with the accounts receivable to review customer accounts, identify credit risks, and adjust payment terms as necessary.

Qualifications: