Senior Customer Service Representative - Draper, UT

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This role is equally challenging and rewarding. You’ll interact with customers continuously by phone and in writing. Within a high - volume setting, you’ll need to develop knowledge of our various products and multiple levels of benefits within each product to best assist our providers / customers.

This position is full-time, Sunday - Saturday. Employees are required to work an 8-hour shift during our normal business hours of 6:00 AM - 8:00 PM MST. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 12921 S Vista Station Blvd, Draper, UT, 84020.

We offer weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Primary Responsibilities:

• Ensure quality customer service for internal and external customers with focus on needs identification, problem solving, and partnering with billing and eligibility specialists.
• Monitor delegated customer service issues to ensure timely and accurate resolution.
• Use appropriate communication techniques when responding to customers, particularly in stressful situations.
• Inform and educate new customers regarding billing / invoicing set up and billing / payment procedures.
• Place outgoing phone calls to complete follow - up on customer service requests as necessary.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• 1+ years of customer service experience with analyzing and solving customer problems OR 3+ years of experience in an office setting environment, using the telephone and computer as the primary instruments to perform job duties
• 6+ months of previous call center experience
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Reside within a 50-mile radius of the office in 12921 S Vista Station Blvd, Draper, UT, 84020
• Ability to work any 8-hour shift between the hours of 6:00 AM - 8:00 PM MST from Sunday - Saturday including the flexibility to work occasional overtime and weekends based on business need
• Must be 18 years of age OR older

Preferred Qualifications:

• Health Care / Insurance environment (familiarity with medical terminology, health plan documents, OR benefit plan design)
• Social work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations)
• Sales OR account management experience
• Customer Service experience

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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