Job Description
The Cloud Solutions Engineer is responsible for the planning and delivery of cloud based customer solutions, capture and refine requirements across multi-disciplinary teams, actively address issues, setting priorities when appropriate and assist clients with ongoing support for applications.
What you will do:
Responsible for consulting with clients and advising them how to integrate Equifax products and services to solve their business problems.
The consulting engagement usually also involves identifying and implementing improvements to the clients existing business processes.
May be a point of contact to clients regarding overall and day-to-day service delivery.
Responsible for client satisfaction and is responsible for the quality of services provided.
Participate in customer Transformation to Cloud and validate customer solutions in Cloud environment
Coordinate customer migration from legacy platform to new cloud platform
Participate in the design, build, test and implementation of Operations deliverables to support project initiatives
Project coordination - Assist with basic tasks of application deployment and setup; Troubleshooting application availability and provide 1st line production support for VIP customers
Participate in incident, problem and change management with accurate reporting
Coordinate post production activities with customer delivery to ensure on-time delivery
Prepare appropriate documentation
Prioritizes and organizes own work to meet deadlines and deliver quality results
What experience you need:
Bachelor's degree in engineering or related disciplines
Must be proficient in the use of API Client tools e.g. Bruno, Postman, etc.
4+ years in a related position having proven your time management, organizational, team collaboration, problem-solving, and communication skills
4 years of experience in a client facing, technology focused position
Minimum 1 year of experience working in Cloud technology Jira, Confluence or other agile tool experience
A strong background in designing, implementing, business Analysis, and supporting customers is required
What could set you apart:
Experience with Cloud transformation, Change Management (OPS), Operational Excellence, Process Improvement (OPS), Systems and Technology Integration
Implementation knowledge of Google Cloud
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