Job Description
Location: Hybrid (Remote & In-Person in Plantation, FL)
Schedule: Part-Time, Flexible Hours
Compensation: Base Pay + Commissions
About Us:
At Beyond Brunch Sundays, we are dedicated to creating unforgettable brunch experiences that keep our guests coming back for more. As part of our mission to deliver exceptional customer experiences, we’re seeking a passionate, dynamic, and experienced Sales Manager & Training Coordinator to join our Customer Experience Team. This hybrid role offers flexibility while providing the opportunity to make an impact on both sales and team development.
Role Overview:
As the Sales Manager & Training Coordinator for our Customer Experience Team, you'll play a pivotal role in reaching out to past brunch attendees, ensuring they had a fantastic experience, and encouraging them to return for another memorable brunch. You'll manage a part-time team, train new staff, and implement sales strategies to increase bookings. This is a hybrid, remote role with the flexibility to work from home most of the week, but you’ll be required to attend in-person team calling sessions every Tuesday evening from 5:30 PM to 8:00 PM in Plantation, FL.
In addition, you will work closely with the team to develop training materials, onboard new hires, and track performance, ensuring our customer service and sales goals are consistently met.
Key Responsibilities:
- Sales Management: Reach out to past brunch attendees to gather feedback, ensure they had a positive experience, and encourage repeat business. You'll be the driving force behind re-engaging previous guests and expanding our customer base.
- Team Leadership & Training: Lead and train a customer experience team, providing ongoing support, coaching, and guidance to ensure that all team members understand the standards and goals of Beyond Brunch Sundays.
- System Implementation: Develop and implement systems that streamline operations, optimize team performance, and ensure the customer experience department runs efficiently as it grows.
- Customer Experience: Actively engage with past brunch attendees to understand their experience, address any concerns, and provide tailored solutions to ensure high levels of satisfaction and retention.
- In-Person Team Sessions: Attend weekly team calling sessions on Tuesdays (5:30 PM - 8:00 PM) in Plantation to guide and motivate your team, ensuring key targets are being met.
- Cultural Immersion: Attend Sunday Brunch regularly to gain a deep understanding of the experience, culture, and guest expectations, so you can effectively train your team and share knowledge with guests.
- Commission Opportunities: You’ll have the chance to earn commissions based on the number of successful bookings (parties) you bring back to our Sunday Brunch.
Ideal Candidate:
We’re looking for someone who thrives in a leadership role and has a passion for sales, customer service, and training. The ideal candidate will be highly organized, adaptable, and have a natural ability to motivate and inspire others.
Qualifications:
- Previous experience in sales management, training coordination, customer service, or marketing
- Strong leadership skills with the ability to coach and inspire a team
- Excellent communication skills, both written and verbal
- Quick thinker with the ability to resolve challenges and adapt to changing situations
- Passion for guest satisfaction and creating exceptional experiences
- Experience with implementing systems and processes for team efficiency
- Ability to work both independently and collaboratively in a team environment
- Must be open to attending Sunday Brunch to understand our experience firsthand
- Reliable transportation to attend in-person team sessions and events
- Ability to commit to weekly Tuesday evening team sessions (5:30 PM - 8:00 PM) in Plantation, FL
What We Offer:
- Flexibility: Work remotely most of the week with in-person team sessions on Tuesdays.
- Commission-based Incentives: Earn commissions for bringing parties back to brunch, in addition to your base pay.
- Professional Growth: Opportunity to develop your leadership and sales skills while working in a fun, dynamic environment.
- Team Collaboration: Be part of a passionate team focused on creating incredible customer experiences and building a vibrant brand culture.
If you are excited about making an impact and leading a team to success, we would love to hear from you! Apply today to join the Beyond Brunch Sundays family and help us bring more guests back to enjoy our unforgettable brunch experience.
How to Apply:
For quicker consideration: please send your resume to kay@thebigthreealliance.com with a brief description as to why you feel as though you'll be a great fit for this position.
For any additional questions, please do not hesitate to reach out to HR Manager, Kate Hunley at 954-865-0447 or email kay@thebigthreealliance.com.
Job Type: Part-time
Pay: $200.00 - $500.00 per week
Expected hours: 5 – 10 per week
Benefits:
- 401(k) matching
- Life insurance
Schedule:
- Choose your own hours
Experience:
- Leadership: 2 years (Required)
- Sales: 3 years (Required)
- Customer service: 3 years (Preferred)
- Training & development: 2 years (Preferred)
Ability to Commute:
- Plantation, FL 33317 (Required)
Ability to Relocate:
- Plantation, FL 33317: Relocate before starting work (Preferred)
Work Location: Hybrid remote in Plantation, FL 33317
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