Job Description

Who are we?

For more than four decades Rafih Auto Group has been a leading automotive group in both Canada and the USA. Representing 23 brands throughout 19 locations. Our number one priority is to provide our valued customers with industry-leading services and world-class experiences.

What are we looking for?

At Rafih Auto Group we believe that our people are our biggest asset and our greatest strength. We understand the industry and the world is changing every day, and that is why we are always proactive and prepared to meet challenges with determination, collaboration, innovation, and enthusiasm. We are seeking passionate, dynamic, and driven individuals who share in our strong commitment to excellence and success to join our incredible and industry leading Canadian team.

Whiteoak Ford Lincoln is seeking individuals interested in the role of Pre-OwnedSales Consultant. The Pre-Owned Sales Consultant, under the direction of the Sales Manager, will primarily be responsible sell/lease new and used vehicles at dealership gross profit, volume, and customer satisfaction standards.

Experience is not necessary. Training would be provided as we would love to invest in the right candidate.

Job Qualifications:

Sales experience would be considered as asset
Strong interpersonal skills, ability to communicate and manage well
Demonstrated ability to cultivate relationships
High level of integrity and dependability with a strong sense of urgency and results
Proficiency in Microsoft Office/Excel and computer applications
OMVIC license will be required

Job Requirements:

Ensures proper follow up of all potential buyers utilizing the CRM as well as Upgrade System
Makes an average of 40 outgoing calls per day to potential customers as well as follow ups with customers to ensure customer satisfaction
Participates in daily sales workshops, “one to one” meeting with Sales Manager every week as well as a weekly combined sales meeting
Ensures constant touch with customers who are allocated to the salesperson arising from appointments from internet and phone leads, customers in good position to purchase in the Upgrade System, customers who are in their database but not in the Upgrade System and inactive service database allocated to them by management
Ensures CSI at above Zone, Region, National average
Ensures 100% turnover of customers in the showroom the Sales Manager prior to their leaving the showroom
Follows up intensively on unsold customers to get them back in the showroom and sell them a vehicle
Alerts sales management if feels dealership is at risk from fraudulent customers
Maintains an appointment closing ratio of 50% for walk-in customers as well as those who came on appointments to purchase a vehicle

Additional Responsibilities:

Wears proper professional attire as per Company Dress Code Policy
Achieves monthly and annual goals and objectives for sales and gross
Participates in all manufacturers as well as dealership-initiated training
Other duties as assigned

Why choose Rafih?

Competitive compensation and bonus plans
Competitive Employee Benefits program
Comprehensive training to set you up for success in your role
A leadership team which strongly believe in providing personal and professional growth opportunities, mentorship, ongoing training, and continuous support
Advancement opportunities
A company culture focused on inclusivity, diversity, employee wellness, and community engagement
Employee engagement and recognition events

Rafih Auto Group is an equal opportunity employer. We have accommodation processes and policies in place and will provide accommodation for applicants and employees with disabilities. If you require a specific accommodation because of a disability or documented medical need, please contact the Human Resources department so that arrangements may be made throughout the selection process and prior to the beginning of employment.

We appreciate your interest in joining our incredible team at Rafih Auto Group, however only applicants that are contacted for an interview will be considered at this time.

Job Types: Full-time, Permanent

Additional pay: