Job Description

Position Summary:

The IT Entitlement Support- IT Inside Sales role prepares sales quotes, solicits, and confirms orders for products and/or services, is an expert in IT products and software licensing. This role builds strong relationships with the customers and supports the solution architects with throughout the sales cycle. The role further extends to the long-term maintenance of the customer needs post sale.

Essential Duties and Responsibilities:

Interface directly with customers and vendors leading conversations to drive solutions
Respond promptly to customer inquiries on products and services
Answer product questions and make simple recommendations of product solutions
Performs basic sales and resource coordination tasks
Confirm product specifications, meet customer requirements, and track orders
Renew and provision licensing within customer or vendor mandated timelines
Work with the customer in a production sensitive fashion ensuring uptime
Review licensing and services to ensure proper compliance with partner programs
Works closely with project delivery teams coordinating activation of billing and licensing
Perform backup duties when co-workers are out of the office as needed
Learn and become an expert in the vendor/partner channel programs maximizing revenue capture
Provision licensing within customer environments, maintaining all security best practices
Prepare quotes – Take designs from our engineering team and assure the most current/competitive costs and appropriate margins are assigned
Responsible for data management and integrations supporting the billing of the licensing and services
Accurately enter data into multiple software systems
Works with finance to create Purchase Orders associated with client purchases
Reconcile all licensing and services sold on a recurring monthly basis
Works with the team to automate billing procedures
Participate in product trainings, vendor trainings, team trainings
Meet performance standards of the department (goals & objectives)
Perform research as needed to qualify solutions
Maintain working knowledge of IT technology and common practices

Competencies & Skills:

Demonstrate professional written and oral communications
An awareness of how an individual’s actions will be perceived to any customer interactions
Prompt and highly engaged with the needs of the customer
Fields customer requests to completion, owning the results and providing the highest level of satisfaction for the customer
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
Work effectively as an individual and as part of a team
Effectively communicate with co-workers, vendors and clients via phone, email and in person
Ability to problem solve, stay organized, meet deadlines, and take initiative
Ability to make sound and accurate business decisions with little to no supervision

Knowledge, Education & Experience:

Must demonstrate strong use of Microsoft Word, Excel, and Outlook
Must be able to create and maintain formulas in Excel
Knowledge of NetSuite and ConnectWise is a plus.
Must demonstrate strong technical aptitude. Knowledge in basic enterprise and cloud computing solutions a plus.
Must be a strong independent learner with the ability to understand how technologies are used in customer environments.
Associates degree or equivalent from two-year college or technical school
1 year of experience in a fast-paced role requiring a high level of accuracy

Job Type: Full-time

Pay: $45,000.00 per year

Benefits: