Enterprise Solutions Engineer

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite toolsTestComplete, Swagger, Cucumber, ReadyAPI, Zephyrare trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft.

Enterprise Solutions Engineer

• Innovate with Us: Advocate for proven, cutting-edge technology that drives real results.
• Collaborative Culture: Thrive in a dynamic, entrepreneurial environment where your expertise is valued.
• Focus on Impact: Support technical sales without the hassle of quotas or cold calling.
• Grow and Lead: Access the tools and training you need to become an industry leader.
• Stay Ahead: Engage with the latest software innovations through webinars, tradeshows, and more.

Product intro

This role will work with our industry-leading API product suite. Our API products encompass functional testing, contract testing, virtualization, design, governance, and exploration tools. These tools are built on top of preeminent open-source API projects, like Swagger/OAS and Pact.

About the role

As an Enterprise Solutions Engineer you will:

• Be the Technical Expert: Serve as a trusted advisor to enterprise sales reps, our strategic sellers, showcasing the value of our solutions.
• Lead with Solutions: Tackle technical challenges with creative solutions that are built on the SmartBear advantage
• Show Value with Demos: Develop and deliver compelling, engaging, and inspiring product demonstrations, webinars, and videos
• Strategize for Success: Partner with sales reps to navigate complex POCs and develop winning account strategies
• Engage Senior Leaders: Build relationships with executive level sponsors by bridging the gap between technology solutions and business outcomes
• Tell Our Story: Work with sales reps to go beyond the tools by crafting and communicating the SmartBear story effectively
• Collaborate and Innovate: Work closely with Marketing, Product Management, and Customer Adoption teams to drive product success and customer satisfaction after the deal closes
• Own Outcomes: Assume responsibility for all components of the technical win by completing RFPs, building POC checklists, tailored demo environments, etc
• Travel Occasionally: When opportunities arise, represent our solutions at industry events, trade shows, and customer on-sites (up to 10% travel).

We are looking for you if you have:

• Educational Background: Technical degree (CS or CE), or coding bootcamp certificate of completion coupled with strong practical experience in tech industry
• Proven Experience: 5+ years working with APIs and backend systems; a record of solving technical problems with code; hands on experience with some of the following: OAS, Async, Kafka / RabbitMQ, API virtualization, Unit testing frameworks (Junit, Jest, xUnit, NUnit etc), GraphQL, CI/CD tooling
• Customer Focused: Experience working directly with customers or internal clients to resolve technical issues in a solution/sales engineering role, or similar (TAM, Dev Advocacy, etc)
• Leadership Engagement: Skilled in demonstrating and presenting to senior leadership (SVP and C-level)
• A People First Mindset: Your first inclination for solving a problem is to talk with the people involved, and brainstorm as a group
• Location: Remote role (EST/CST location). Preference for candidates within commutable distance to the Somerville, MA office.
• Ready to Travel: Willingness to travel if needed, up to 10% of the time.
• This is a full time opportunity

Why you should join the SmartBear crew:

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know?

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
• We've won major industry(product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.

SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.

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