Job Description
You could find the Customer Account Manager job for you with this client of Robert Half. You should be able to work with clients coordinating shipments as the Customer Account Manager. The role needs to perform a heavy amount of data entry and customer service as well. It is also important for the Customer Account Manager to take responsibility for the processing of customer orders, including coordination with vendors and arranging shipments. Apply for this role today! This employment opportunity is based in the Lenexa, Kansas area.Major responsibilities
Reporting to the Manager of Customer Service the Customer Service Representative is responsible for overall customer account management which includes purchase order management forecast input pricing review open order review and management contract review returns processing and any other activities related to resolving customer issues.
The Customer Service Representative is the focal point to the customer.
Responsible for the full life cycle of customer purchase orders. receive review approve process follow-up invoice complete file
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer contacts through open and interactive communication
Handle customer complaints provide appropriate solutions and alternatives within the time limits follow up to ensure resolution
Manage large amounts of incoming phone calls and emails from internal and external customers
Ability to analyze contractual documents pricing lead times and incentive tracking of all assigned Customer Contracts
Provides liaison between customer and company personnel with regard to contract commitments modifications and revisions.
Makes special studies investigations and analyses and prepares related reports.
Daily interaction with Sales Supply Chain/Logistics Production and Philippines counterparts.
Will require occasional evening or early morning calls to align and coordinate with international customers
- Comfortable working in office, this is NOT a remote position
- Bachelor’s degree preferred, High School Diploma or GED required
- Proven customer support experience or experience as a Client Service Representative
- Experience with using ERP or SAP
- Critical thinking skills
- Effective communication skills
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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