Service Operations Specialist

Job Description

Title: Services Operations Specialist

Location- Worksite: Theravance, San Francisco- CA

Worksite Location: 901 Gateway Blvd, San Francisco, CA, 9408

Pay rate - $22/hr - W2

Work Schedule (Shift/Work Hours):M-F (8 Hours/Day) 7-8AM to 3-5PM

Job Title: **Services Operations Specialist - CW

MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance):

• Coordinates and leads team efforts and performs work related to customer requirements.

• Coaches and motivates team members to successfully perform job requirements and to meet / exceed goals and objectives.

• Encourages through mentoring, individual professional growth and team growth.

• Management of open order status reports, metrics and department reports, and SOP/SOW maintenance.

• Provides training and development as well as back-up to associates to perform required tasks.

• Performs administrative duties such as providing performance management input, time card review, vacation scheduling, etc.

• Creates and maintains: SOPs, SOWs, SPIs and KPIs.

• Provides customer reporting and data analysis.

• Acts as a liaison between customer, VWR services and VWR sales.

• Perform other duties as assigned

Skills/Experience: **

KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently):

• Oral and written communication (English & Spanish)

• Microsoft Office (Excel) skills, intermediate level

• Drivers License required.

• Conform to all customer requirements for background checks, health and safety, security clearances and medical checkups.

• Knowledge of Information Access and ERP Systems

• Excellent customer service skills: display a professional can-do attitude.

• Basic purchasing and inventory knowledge

• High regard for safety, quality and adherence to protocols, policies and procedures

• Must be flexible, adaptable, and multi-task oriented.

• Ability to self-manage, self-motivate and be forward thinking.

• Strong verbal and written communication skills to interact with both customers and various departments within VWR.

• Understanding of, and ability to administer VWRs policies consistently.

• Ability to make sound business decisions with limited consultation with manager.

ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT (Under Typical Positions):

• The work environment characteristics and physical effort described here are representative of those an associate may encounter while performing the essential functions of this job.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.

• Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.

• A frequent volume of work and deadlines impose strain on a routine basis.

• Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.

• Minimal physical effort is required.

• Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that may weigh up to 50lbs.

Required Skills: QUALIFICATIONS (Education/Training, Experience and Certifications):

• 4 years equivalent experience in customer services/purchasing/or account management.

• Previous experience managing associates is preferred.

Desired Skills: * Forklift Certification a plus.

• Spill containment, IATA, DOT, and Hazwoper training a plus.

• GMP and GLP training a plus.

• CPR training and OSHA Right to Know preferred.

• Inside sales experience and cross referencing, skills a plus.

Degree Requirements: Associates degree or undergraduate degree in business or science related field is preferred.

Certification Requirements:**Driver's License & Car Insurance Required.

Must have a reliable car, since they will use their own car to travel to client sites versus standard commute.

Must pass required background check and drug test.

Job Type: Contract

Pay: $20.25 - $22.00 per hour

Expected hours: 40 per week

Experience level:

• 2 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person

Visit Original Source: