Job Description
Reports to: Store Sales Manager, Assistant Sales Manager
Primary Purpose: The Sales Specialist drives sales growth by personally selling deep and across all product categories and delivering emotionally engaging customer experiences – consistent with the brand vision. The Sales Specialist promotes a high-performance selling culture by inspiring, supporting and mentoring peers.
Key Responsibilities:
- Drives top line store sales and growth by personally selling to customers
- Moves with intention throughout the store, connecting with multiple customers
- Proactively engages with customers, reads cues and responds effectively
- Creates a memorable connection by asking effective questions to identify customer needs and make a compelling product recommendation
- Uses confident selling statement and is effective at overcoming customer objections
- Displays expert product knowledge and takes initiative to elevate personal and peer knowledge of product categories
- Participates in sales goal setting with manager and tracks individual performance towards the goal
- Makes it a priority to understand the business and offers suggestions on how the store can be more productive
- Creates enthusiasm for selling strategies by inspiring, supporting and mentoring others’ selling behaviors
- Assists in training of new associates, serving as a shadow partner
- Delivers a friendly and efficient point of sale (POS) experience processing customer transactions accurately and efficiently.
- Responsible to meet minimum monthly sales target
All retail employees at Nectar Bath Treats are responsible for:
- Driving top line store sales results and growing the business through action and productivity
- Creating customer awareness of programs and promotions available to them to build customer loyalty, when applicable
- Setting personal goals and tracking individual and team performance to the goals
- Preparing for each shift by maintaining awareness of all sales, promotions and applicable POS procedures
- Taking initiative to recover and replenish merchandise, so it is available to sell
- Understanding and adhering to visual merchandising brand standards
- Assisting in housekeeping of sales floor and communicating maintenance issues
- Keeping an awareness of, and building personal capability in, loss prevention
- Supporting all activities related to providing a safe working environment
- Understanding and demonstrating Company values
- Leads and or participates in the company’s personal development and philanthropic initiatives
Success Measures (as applicable):
- Sales Goals and Comps
- Average Dollar Sales (ADS)
- Transactions Per Hour
- Loyalty
- Shrink
- Payroll
- Retention of top talent
- Employee Opinion Survey Results
Qualifications:
- Previous experience leading leaders and associate teams
- Proven ability to lead a pay for performance selling team is preferred
- Demonstrates ability to improve customer satisfaction and drive loyalty
- Proven ability to effectively delegate, follow up and communicate with all levels of the organization
- Demonstrates ability to manage complex and competing priorities with time management and organizational skills
- Demonstrates ability to assess talent, coach, develop and manage performance
- Demonstrates business acumen with strong strategic and analytical skills
- Demonstrates excellent visual merchandising skills
- Demonstrates strong product knowledge
- Schedule flexibility to include nights, weekends and holidays
Please refer to Job Description
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