Job Description

Qualifications:

Excellent written and verbal communication skills

Establish and maintain a positive relationship with client representatives

Collaboration Skills

Communication Proficiency

Develop and Manage Employees

Personal Effectiveness/Credibility

Problem Solving/Analysis

Teamwork Orientation

Technical Capacity

Employee must have experience working with Microsoft Office software applications, including Outlook, Word, Excel, PowerPoint, and Teams

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form

Ability to deal with problems involving several concrete variables in standardized situations

Ability to walk for extended periods across multiple job sites

Ability to lift and carry up to 30 lbs

Ability to bend, reach, stand, and walk for extended periods

High School diploma or equivalent

2 Plus years of related experience required

Valid driver’s license

Responsibilities:

The Janitorial Account Manager position manages janitorial operations for a specific client across several work sites

They ensure that profit is generated, costs are controlled, high functioning team is developed, and provides outstanding customer service building long-term relationships with all parties

Oversee janitorial operations for designated customer sites

Communicate effectively with employees and clients to ensure fulfillment of performance and quality requirements

Represents Company in meeting with customers

Offers additional services as appropriate

Works in concert with outside parties and other vendors to ensure customer expectations are met

Directs team members (employees, supervisors, customer service representatives and managers)

May entertain customer with meals or other functions, as appropriate, in support of building and maintaining customer relationships

Ensure proper safe cleaning practices are employed by staff in the performance of their duties

Monitor daily hours worked to remain within budget

Capable of operating and teaching subordinates how to safely operate and maintain all types of cleaning and equipment

Adhere to company guidelines for employee relations, discipline, and termination procedures

Follow site protocols if any dictated by the customer

Ensure a safe working environment for the employees and follow all Safety guidelines and procedures

Resolve and follow-up on all complaints/issues from customers, employees, or others

Conduct building inspections on an established basis with customer

Perform various administrative duties, including inspection reports and customer change orders and payroll

Participates in daily, weekly, monthly, and annual planning process as appropriate

Performs all duties and responsibilities in a timely and effective mariner in accordance with established company policies to achieve the overall objectives of this position

Keeps Director of Operations promptly and fully formed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action, which may be taken

Responsible for inventory and ordering of supplies and customers consumable products

Other duties as assigned as needed.

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits: